Senior Field Service Engineer

Who You Are

In this role as our Senior Field Service Engineer, you will be responsible for providing extensive service and training for nearly all FANUC Robodrill products, oldest to newest. You will perform service using independent judgment to make assessments, adaptations, modifications and repairs. This role requires advanced technical knowledge with the regular application of advanced engineering principles, practices and techniques.

How It’s Done

• Provide maintenance and troubleshooting service for all Robodrill products and peripherals
• Train Field Service Engineers on Robodrill products, peripherals and provide technical problem-solving resources to others
• Investigate customer complaints and perform analysis to determine the cause of the problem. Recommend and implement solutions
• Provide completely proficient internal telephone support
• Create support documentation as needed
• Provide customer support so FANUC products are used at an optimal level.
• Serve as problem-solving resource for service managers and all Robodrill segments
• Determine what replacement parts will be needed for service calls and ensure their availability
• Communicate quality problems and other information to the Service Center Manager or Supervisor
• Maintain all company-provided equipment, including tools
• Control inventory as assigned
• Understand and follow all service operations, procedures, policies/guidelines as appropriate, i.e., submit completed company-required paperwork in a timely and accurate manner
• Travel as needed nationally to customer location or for training purposes/meetings/support
• Physically able to drive to customer locations by car for periods up to 6 hours at a time
• Improve one’s level of knowledge through active participation in self-study, on-the-job training and company-provided training
• This position may include other duties as assigned

What You Need

• Bachelor’s degree in Engineering or a related technical discipline, or an Associate degree in a technical field with equivalent industry experience
• Demonstrated technical proficiency and sustained performance at or above FANUC America’s Senior-level core competency standards
• Comprehensive knowledge of FANUC America’s Field Service operations, service processes, and customer support model
• Understanding of machine tools and their relationship to FANUC products
• Valid driver’s license and ability to travel as required
• Demonstrated ability to learn quickly and apply new technologies, products and methodologies
• Advanced troubleshooting and root-cause analysis skills for complex electromechanical and automation systems
• Proficiency in the use of diagnostic tools and testing equipment
• Strong decision-making skills with the ability to independently evaluate issues and determine appropriate corrective actions

It’s Your Move

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.

Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck—and thank you for your continued dedication to FANUC America.

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans