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Department for Work and Pensions

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Senior Leader - Functional Lead Team

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Description

  • Job grade: Grade 7
  • Contract type: Permanent
  • Business area: DWP - Counter Fraud, Compliance and Debt
  • Type of role: Investigation, Operational Delivery, Senior leadership
  • Working pattern: Flexible working, Full-time, Job share, Part-time
  • Number of jobs available: 1

Location

Blackpool, Corby, Dudley, Glasgow, Ilford, Middlesbrough, Newcastle-upon-Tyne, Pontypridd, Sheffield, Sunderland, York

About the job

Job summary

DWP helps people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of Counter Fraud and Compliance Directorate (CFCD) you will be at the heart of DWP’s front line operations, helping to change people's lives and supporting CFCD's purpose of fighting fraud in the welfare system.

As the functional team lead, you will be personally accountable for the strategic direction, professional standards, governance and assurance of decision making. Acting as the recognised subject matter expert, you will provide visible leadership across organisational boundaries, ensure that significant risks and performance issues are escalated and addressed, and support the delivery of high-quality, evidence-based outcomes for customers.

CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

Job description

As Senior Leader – Functional Lead Team, you will:

  • Set the strategic direction and improvement priorities for the decision-making function, translating departmental objectives into a clear and measurable delivery plan.
  • Own functional standards and drive measurable improvements in decision-making accuracy, timeliness, productivity, consistency, rework and customer outcomes.
  • Be at the forefront of overseeing business change; leading others through the implementation, and embedding, of new policies and procedures.
  • Establish and monitor a clear performance framework, using agreed baselines, milestones and indicators to evidence impact and hold delivery areas to account.
  • Use operational data, quality findings and customer insight to identify systemic risks, target interventions and track benefits through to delivery.
  • Provide authoritative advice to senior leaders and key stakeholders, clearly setting out options, impacts, dependencies and recommendations.
  • Be accountable for governance, assurance and the effective escalation and resolution of complex or high-risk decision-making issues.
  • Lead through a nationally distributed network of operational leaders and subject matter experts, building capability, fostering innovation and embedding best practice at scale.

Due to the geographically dispersed nature of this team, frequent travel between sites and overnight stays will be required depending on business needs.

Person specification

We are looking for someone who:

  • Demonstrates strong leadership and influencing skills, with experience of delivering outcomes through senior leaders and geographically dispersed teams.
  • Has experience of leading in a counter fraud operational area or an alternative large and complex operational environment.
  • Can demonstrate personal accountability for setting direction and delivering measurable improvements across multiple teams, sites or business areas.
  • Can interpret complex legislation, policy and evidence and translate these into clear professional standards and operational expectations.
  • Uses data and insight to establish baselines, set performance measures, prioritise activity and demonstrate sustained impact.
  • Builds effective relationships, manages organisational risk and confidently challenges or holds stakeholders to account.
    • Has extensive knowledge of leadership and developing people and teams to deliver through effective coaching and mentoring.
      • Thrives in a fast-paced environment and can lead complex change from design through to implementation and benefits realisation.

      Webinar event

      We will be holding a webinar to let you know more about this role. This will take place on 18/11/2026 between 9.00am and 10.00am.

      Please follow the link to register for the session.

      Senior Leader - Functional Lead Team - Webinar Link

      ** If the webinar page does not open, please check that pop-ups are enabled on your browser**.

      Those who attend may be contacted following the event for evaluation purposes to improve our service.

      Behaviours

      We'll assess you against these behaviours during the selection process:

      • Leadership
      • Making Effective Decisions
      • Communicating and Influencing
      • Delivering at Pace

      Benefits

      Alongside your salary of £58,961, Department for Work and Pensions contributes £17,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

      DWP have a broad benefits package built around your work-life balance which includes:

      • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
      • Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
      • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
      • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
      • Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
      • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
      • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

      Things you need to know

      Artificial intelligence

      Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

      Selection process details

      This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

      **Ensure that you read the full information about the selection process thoroughly before starting your application.

      Please note the closing date for your full application (Application Form, Test, CV and Written Statement) is 23:55 on 24/11/2026**

      Stage 1 – Application Form

      Please complete the application form with your basic information, which includes your personal details, eligibility to apply and any reasonable adjustments required.

      Stage 2 – Online Test

      After submission of the first stage of your application, you will be invited to complete a Civil Service Work Strengths Test.

      If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online test as soon as possible (within 24-48 hours is recommended).

      You will need to allow at least one hour to complete the test plus time to complete your CV and full application by the closing date of 23:55 on 24/11/2026.

      If you fail to complete the online test and your full application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

      Online tests – Our online test supplier will be performing scheduled maintenance on the following date:

      14 - 16 November – Midnight to 6am

      There will be a period during this time where candidates will not be able to access online tests. If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline. You will be directed to the Talogy - True Talent – Scheduled Maintenance Window Webpage for online tests during an outage.

      IMPORTANT: After the test deadline, we will look at all candidate scores to decide what the job’s pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the job - if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting the minimum test requirements for a job level is no guarantee of an invite to continue the selection process.

      Stage 3 – Curriculum Vitae (CV)

      You will be asked to complete a CV with details of your job history, full qualification details and previous skills and experience. You are not required to upload your personal CV.

      In the previous skills/experience section you should detail your employment and/or education history relevant to this vacancy (we recommend a maximum of 500 words). The CV will also cover your work history (we recommend you include up to the last 3 roles of employment history, plus any others that you feel are relevant) and your qualifications.

      Your CV will not be formally assessed, so please put the main evidence of your skills into your personal statement. Your CV will be used to add context to your personal statement.

      Stage 4 – Personal Statement and Sift

      As part of the application process, you will be asked to complete a personal statement detailing the relevant skills and experience you can bring to the role.

      In no more than 1250 words, please carefully consider the statements below. You should address these when constructing your personal statement. You do not need to answer each individually as one example of evidence may cover all the questions.

      You should also consider both the job description and person specification details above when providing your evidence.

      • Experience in leading diverse teams through a major change or a high-profile area of work within a tight deadline. (Lead statement).
      • Engaging with various stakeholders to achieve a common goal.
      • Experience of using a wide range of data to make a difficult decision and empowering your team to do the same.

      Your personal statement needs to set out evidence of how your experience meets the requirements set out above. Your layout is entirely your preference; you may choose narrative, bullets, etc. One narrative example may cover the requirements needed. You don’t have to explain the whole process, just what you have done and the skills and experience you have used.

      Should a large number of applications be received, an initial sift may be conducted using the lead question. If so, we will sift on:

      • Experience in leading diverse teams through a major change or a high-profile area of work within a tight deadline. (Lead statement)

      Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview.

      Stage 5 – Interview

      If you pass the written application sift with the required score, you will be invited to a blended interview and will receive an electronic notification to your Civil Service Jobs account. If high application volumes are received, the benchmark / score for candidates to proceed to the interview stage may be raised.

      The interviews will be conducted face to face. The location of the interviews will be confirmed at a later date.

      If you require any reasonable adjustments to attend a face-to-face interview, please ensure you state those on your application form when asked to do so.

      Interviews are scheduled to take place from 11/01/2027 to 22/01/2027, please note that these dates are only indicative at this stage and could be subject to change.

      Interviews will be scheduled Monday to Friday, between 09:00 to 17:00.

      Communications will be electronic and/or by SMS/telephone; therefore, it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. If you wish to opt out of SMS messages, please email this address, including the vacancy reference and your candidate ID [email protected]. As part of our commitment to improving the candidate experience, you may be contacted during the recruitment process to provide feedback.

      Preparing for the Interview

      The interview will take approximately 45 minutes and will consist of behaviour and strength-based questions.

      A blended interview aims to be more of a conversation offering a more inclusive approach. The questions explore what you, the candidate, can and have done, but also your potential.

      Behaviours

      You will be assessed against the Civil Service Behaviours listed at Grade 7 – Level 4.

      An example of a behavioural question would be: "How did you lead by example to inspire and motivate your teams?"

      It may help to use one or more examples of a piece of work you have completed, or a situation you have been in, and use the WHO or STAR model to explain:

      • WHO - What it was? How you approached the work/situation? What the Outcomes were, what did you achieve? or
      • STAR - What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?

      Strengths

      It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this.

      If you withdraw your application at any stage, it will not progress further.

      Stage 6 – Offer

      Once all interviews have been completed, you will be notified of the outcome by email. Our current plan is that this will be week commencing 08/02/2027.

      This may be subject to change. Offers will be made in strict merit order to the highest scoring candidate first

      The successful candidate will be notified of a start date following successful pre-employment checks, which is likely to be during March 2027.

      Reserve List

      A reserve list may be held for a period of 3 months, from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note:

      • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual part-time working pattern cannot be accommodated in the initial role offered or in the case of serious ill health).
      • If we make an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

      Visa Sponsorship

      Please note that for these vacancies we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

      We can never guarantee sponsorship; requests will be considered in line with the relevant DWP guidance and Home Office policy in place at the time.

      Location

      The role available will be based in one of the following locations, subject to space availability at the time of posting:

      • 11-17 Monkgate, York YO31 7JZ.
      • James Cook House, 79 Corporation Road, Middlesbrough TS1 2BA.
      • Wentworth House, 350 Eastern Avenue, Ilford IG2 6NN.
      • Pedmore House, Waterfront East, Level Street, Dudley DY5 1XA.
      • Ty Taf, Main Avenue, Treforest Industrial Estate, Pontypridd CF37 5YN.
      • Hartshead Square, Sheffield S1 2FD (Please note, those who request to be based at Hartshead Square will move to 1 West Bar by early 2028)
      • Discovery House, Corby NN17 5BA.
      • Benton Park View, Newcastle-Upon-Tyne NE98 1YX. (Please note, those who request to be based at Benton Park View will move to Pilgrim Place during 2026/27)
      • Atlantic Quay, Glasgow G2 8SP.
      • Fylde View, 1 King Street, Blackpool FY1 3EJ.
      • Wear View House, 1 Eden Street West, Sunderland, SR1 3EY. (Please note, those who request to be based at Wear View House will move to Sunderland, Faber Building, by April 2027)

      You should only apply for a post where you can travel to and from your home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed. Make sure the location works for you before applying!

      Hybrid working​

      This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

      Working pattern​

      Alternative working patterns will be considered but must meet business needs. We will do our best to let people with existing part-time contracts retain their contracted hours provided they are in line with current business needs.

      Hours of work ​

      The full-time working week in DWP is 37 hours. You may be required to work at any time between the hours of: ​

      • 7:45am and 8:00pm on any day between Monday to Friday, and​
      • 8:45am to 5:00pm on Saturday.​

      Managers will agree working patterns with successful candidates within these business hours and review these as appropriate. You will be given advance notice of your personal schedule.

      Disability Confident Scheme

      If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

      Reasonable Adjustments

      We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

      If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

      Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

      If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for candidates’ section.

      Integrity, Plagiarism and Civil Service Principles

      The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

      Examples of plagiarism can include:

      • Presenting the work, ideas and experiences of others as your own.
      • Copying content or answers from an online or published source that is not your own.

      Disclosure and Barring Service and Internal Fraud Database Checks

      To process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.

      However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing:

      [email protected] stating the job reference number in the subject heading.

      For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

      If successful and transferring from another Government Department a criminal record check will be carried out.

      Candidates who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any candidate’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

      Important Information

      New entrants are expected to join on the minimum of the pay band.

      Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.

      Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP’s Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.

      Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.

      Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

      Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.

      Diversity and Inclusion

      At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

      Find out more about working for DWP on the DWP Careers Hub. Click on the Application Guidance link for lots of help and guidance on making your application.



      Feedback will only be provided if you attend an interview or assessment.

      Security

      Successful candidates must undergo a basic (or equivalent) criminal record check.
      People working with government assets must complete baseline personnel security standard (opens in new window) checks.

      Nationality requirements

      This job is broadly open to the following groups:

      • UK nationals
      • nationals of the Republic of Ireland
      • nationals of Commonwealth countries who have the right to work in the UK
      • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
      • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
      • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
      • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
      Further information on nationality requirements (opens in a new window)

      Working for the Civil Service

      The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

      We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
      The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
      The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

      Diversity and Inclusion

      The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

      Apply and further information

      This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
      The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
      Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

      Contact point for applicants

      Job contact :
      Recruitment team

      Further information

      Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].
      If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

      Attachments

      DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)
      Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)

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