Senior Manager-Finance Operations & Systems

The Senior Manager, Finance Operations & Systems reports directly to the Chief Financial Officer and serves as Tideworks Technology’s hands-on finance transformation and systems leader. This is an individual contributor role at launch, responsible for building and operating a scalable Finance technology, data, reporting, and process environment while personally leading the company’s transition from IFS to NetSuite.

This position is the internal finance product owner for NetSuite and the primary bridge among Finance, IT, the NetSuite implementation partner, and specialist vendors. The Senior Manager owns functional requirements, process design coordination, finance data governance, migration planning and validation, user acceptance testing, cutover, post-go-live stabilization, release management, and continuous improvement. The role partners closely with the Corporate Controller, Assistant Controller, Revenue & Finance Operations Manager, Revenue Accounting Lead, Director of FP&A, and business leaders while maintaining clear accountability boundaries: Finance process owners approve accounting and operational requirements; IT owns infrastructure, identity, cybersecurity, and technical standards; implementation partners configure and build solutions; this role coordinates the operating model and ensures solutions are controlled, supportable, and fit for Tideworks.

NetSuite Implementation & Finance Transformation:

• Serve as Tideworks’ internal Finance lead and product owner for the NetSuite implementation, including discovery, scope, design, configuration review, testing, cutover, stabilization, and transition to steady-state administration.
• Coordinate Finance workstreams across record-to-report, procure-to-pay, order-to-cash, revenue accounting, fixed assets, intercompany, projects, treasury, tax, payroll/benefits accounting, and management reporting.
• Translate Finance requirements into clear business-process designs, user stories, configuration decisions, acceptance criteria, control requirements, and documented decisions.
• Maintain the integrated Finance implementation plan, decision log, risk and issue log, dependency tracking, resource plan, and readiness dashboard; escalate scope, timeline, capacity, quality, and control risks promptly.
• Hold the implementation partner and specialist vendors accountable for deliverables, documentation, defect resolution, knowledge transfer, and sustainable support.

Data Migration, Reconciliation & Master Data:

• Own the Finance data-migration framework from IFS to NetSuite, including data inventory, mapping, cleansing, conversion rules, mock loads, control totals, reconciliation, sign-offs, and retention of historical data.
• Coordinate validation of opening balances, GL detail, AP and AR, deferred revenue, contract assets, project WIP, fixed assets, intercompany, tax balances, bank balances, customer/vendor masters, and other financial data.
• Establish finance master-data governance for chart of accounts, entities, departments, locations, projects, customers, vendors, items, tax codes, approval hierarchies, and reporting dimensions.
• Ensure conversion evidence, reconciliation procedures, exceptions, approvals, and audit trail are complete and retained.

Testing, Cutover & Stabilization:

• Design and coordinate end-to-end UAT across Finance and connected systems, including test scenarios, data, scripts, expected results, role-based access, defect triage, retesting, evidence, and business-owner approvals.
• Coordinate mock conversions, financial close simulations, bank-reconciliation testing, reporting validation, and operational readiness exercises before go-live.
• Develop and manage the Finance cutover plan, including blackout activities, opening balances, interface activation, user access, reporting readiness, contingency procedures, and go/no-go criteria.
• Lead Finance hypercare following go-live, track stabilization metrics and defects, and ensure ownership transfers from implementation resources to Tideworks personnel with complete documentation.

Finance Systems, Integrations & Controls:

• Own the Finance systems roadmap and functional governance across NetSuite, IBM Planning Analytics/TM1, Microsoft Project Operations, Bank of America connectivity, payroll/PEO platforms, Avalara, Kyriba, Concur, CRM/billing interfaces, Snowflake, and related reporting tools.
• Partner with IT on integration architecture, identity and access management, environments, cybersecurity, monitoring, and decommissioning while retaining Finance ownership of business requirements and data acceptance.
• Coordinate specialist vendors, including potential TM1/Cubewise support, and define accountable owners for each interface, control, failure procedure, reconciliation, and support process.
• Design and administer controlled roles, permissions, approval workflows, segregation-of-duties rules, access reviews, change-management procedures, and system-related audit evidence.
• Establish incident, enhancement, release, and change-prioritization processes that balance operational continuity, controls, user needs, and total cost of ownership.

Reporting, BI & Data Governance:

• Partner with FP&A and Controllership to design reliable financial and management reporting structures, dimensional hierarchies, reconciliations, KPI definitions, and source-of-truth rules.
• Coordinate finance data flows into Snowflake, Power BI, TM1, or comparable platforms and ensure reporting outputs reconcile to NetSuite and approved financial definitions.
• Develop and maintain data-quality checks, exception reports, lineage documentation, report inventories, ownership, certification, and controlled distribution.
• Reduce manual spreadsheet dependency through repeatable integrations, governed data sets, standardized reports, workflow automation, and transparent controls.

Finance Operations & Continuous Improvement:

• Map and standardize current- and future-state Finance processes, responsibilities, handoffs, controls, service levels, and operating calendars.
• Identify opportunities to simplify, automate, and strengthen working practices across close, AP/P2P, AR/billing/collections, revenue, treasury, payroll/benefits accounting, tax, planning, and reporting.
• Own Finance systems vendor administration, license and user reviews, support model, enhancement backlog, documentation library, and related budget inputs.
• Develop training, job aids, SOPs, and role-based onboarding that enable Finance users to operate systems correctly and independently.
• Establish measurable service and adoption metrics, including defect aging, interface failures, reconciliation exceptions, close impact, ticket resolution, user adoption, and process cycle times.

Cross-Functional Leadership & Individual-Contributor Expectations:

• Operate as a senior, hands-on individual contributor who personally drives planning, documentation, analysis, testing coordination, issue resolution, and stakeholder communication.
• Influence Finance, IT, HR, Sales, Professional Services, Legal, Procurement, external advisors, and implementation partners without relying on formal reporting authority.
• Facilitate design and decision sessions, summarize trade-offs, document decisions, and translate technical and accounting issues into clear business implications.
• Maintain disciplined governance while remaining pragmatic, responsive, and focused on business continuity and adoption.