Senior Manager, HR Operations and Automation

MANTECH seeks a Senior Manager, HR Operations and Automation to join our team in Herndon, VA and lead the day-to-day HR operational delivery, workflow automation, and employee data governance. This is a hybrid position requiring onsite presence 2-3 days each week.

Serving as the functional bridge between People Operations and technical HRIS/IT teams, this role is responsible for end-to-end employee lifecycle management, service delivery SLAs, system data quality, UAT execution, and low-code workflow optimization.

Responsibilities include, but are not limited to:

• Oversee execution of day-to-day HR operational processes across the employee lifecycle (onboarding, offboarding, job changes, compliance verifications, and document management).
• Manage tier-1/tier-2 HR inquiry escalation channels and ticket routing to maintain strict SLA performance and customer satisfaction metrics.
• Author and update comprehensive SOPs, knowledge base content, process maps, and user guides to standardise service delivery.
• Establish routine data integrity audits, exception reporting, and reconciliation protocols to ensure error-free employee records across HRIS and downstream systems.
• Enforce data entry standards, governance guidelines, and compliance controls (e.g., PII, GDPR, state/federal regulations) for all HR data transactions.
• Monitor data syncs and error logs between HRIS, Payroll, Benefits, and IT provisioning systems to proactively resolve discrepancies.
• Map operational workflows to identify bottlenecks and build rapid, light low-code/no-code solutions (e.g., Power Automate, Zapier, Formstack).
• Lead User Acceptance Testing (UAT), define test cases, coordinate defect resolution, and partner with HRIS/IT on technical deployment schedules.
• Lead, coach, and mentor HR Operations Analysts and Data Specialists (Senior Manager level).

• Partner with Payroll, Benefits, Talent Acquisition, Legal, and IT to align operational processes with corporate standards and business requirements.
• Ensure compliance with applicable regulations, internal controls, audit requirements, and company policies.

Basic Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or equivalent practical experience.
• 7–10+ years leading HR Operations, data governance programs, UAT frameworks, and team management.
• Demonstrated track record managing HR data integrity audits, record management, and system reconciliation.
• Hands-on experience with low-code automation platforms (e.g., Microsoft Power Automate, Zapier, Formstack) and core HRIS platforms (e.g., Workday, SuccessFactors).
• Direct experience developing UAT test suites and leading release management cycles.
• Process mapping (Lucidchart, Visio), Lean / Six Sigma continuous improvement methodologies, data analysis (Excel, Power BI), and stakeholder management.

Preferred Qualifications:

• HR certification (SHRM-CP/SCP, PHR/SPHR) or Project Management/Six Sigma Certification (PMP, Green/Black Belt).
• Background in federal contracting, government services, or regulated matrixed environments.
• Advanced proficiency in HR reporting tools, SQL, or BI platforms for data quality analytics.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to remain in a stationary position 50% of the time, operate a computer continuously, and communicate effectively with team members.