Senior Manager, LCML Fulfillment Operations

About the Job

The Senior Manager, LCML Fulfillment Operations leads the end-to-end order fulfillment and distribution execution operating model for Carrier's Light Commercial (LCML) HVAC business within Climate Solutions Americas (CSA). Reporting to CSA Logistics & Supply Chain leadership, this role balances customer service reliability, on-time in-full (OTIF) delivery performance, inventory allocation governance, and fulfillment cost-to-serve productivity across North America.

This leader directs a team of fulfillment operations planners, order management specialists, and execution coordinators, steering initiatives in order backlog reduction, multi-site distribution throughput, order consolidation, and peak seasonal readiness. Working collaboratively with Light Commercial SIOP, Manufacturing Operations, Distribution Center (DC) Operations, Transportation, and Commercial Sales leadership, the Senior Manager establishes fulfillment KPIs and SLAs, enhances ERP/WMS/TMS data integrity, and champions continuous improvement across the order-to-delivery ecosystem.

Work Arrangement: Hybrid: 3 days in office at the Atlanta Digital Hub, 2 days remote per week.

Key Responsibilities

• Fulfillment Execution & Planning Governance: Lead, mentor, and develop a high-performing team of fulfillment planners and execution coordinators managing day-to-day order allocation, scheduling, and customer delivery execution across North American distribution networks.
• Network Throughput & Cost-to-Serve Productivity: Drive order consolidation programs, warehouse/fulfillment cycle-time reductions, avoidable expedite elimination, and measurable cost-to-serve efficiencies across LCML distribution hubs.
• Order Backlog & SLA Performance Management: Own fulfillment scorecard reviews, OTIF delivery metrics, order-to-ship cycle times, and aged backlog governance. Partner with DC Operations and Transportation to optimize fulfillment capacity and SLA compliance.
• Exception Management & Disruption Recovery: Lead proactive operational recovery for critical customer delivery delays, inventory allocation constraints, capacity crunches, and seasonal demand surges.
• Cross-Functional Alignment: Partner strategically with Light Commercial SIOP, Manufacturing Plants, Customer Service, and Commercial Sales leadership to align inventory positioning, product launch (NPI) fulfillment readiness, and customer lead-time commitments.
• Digital Fulfillment & Systems Enhancement: Enhance ERP, WMS, and TMS workflow standardization, end-to-end order visibility, automated milestone tracking, and digital executive KPI dashboards.
• Continuous Improvement & Standard Work: Implement standardized operating procedures (SOPs), daily tier accountability cadences, and root-cause problem solving (Lean, DMAIC, 5-Why) to sustain fulfillment gains and customer satisfaction.

Minimum Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Operations, Industrial Engineering, or a business discipline.
• 8+ years of progressive experience in fulfillment operations, order management, distribution center operations, or domestic supply chain logistics.
• 5+ years of direct people leadership experience managing fulfillment planners, supervisors, dispatchers, or operations analysts.
• 2+ years of hands-on experience with Enterprise ERP, Warehouse Management Systems (WMS), or Transportation Management Systems (TMS) such as SAP, Oracle, Blue Yonder/JDA, or Manhattan.

Preferred Qualifications

• Master’s degree in Supply Chain Management, Operations, or Master of Business Administration (MBA).
• Professional supply chain or continuous improvement credentials such as APICS (CSCP, CPIM, CLTD) or Lean Six Sigma Green/Black Belt.
• Background in commercial/light commercial HVAC, industrial equipment manufacturing, or high-SKU seasonal distribution environments.
• Strong analytical aptitude with business intelligence tools (Power BI, Tableau, advanced Excel) and data-driven executive presentations.
• Willingness to travel domestically (approximately 15–25%) to regional distribution centers, manufacturing facilities, and logistics operational hubs.