Senior Manager of Pool Operations

Summary

Responsible for management of the lifeguard team and pool management providing a supporting role on the daily operational, and customer experience of Asphalt Green’s Upper East and Battery Park City Locations.

Responsibilities:

• Manages and trains a team of 4 full-time employees (Pool Operation Managers and Supervisors), and 100+ part-time employees; provides leadership and guidance for career development.
• Works closely with the Director of Aquatic Logistics regarding pool schedules and events. Communicates and collaborates with other departments if necessary to successfully run programs, events, and activities at both facilities.
• Review/Approve semester and special events member pool schedules for Marketing and Guest service departments to communicate changes to all stakeholders.
• Works with the Pool Operation Managers and Supervisors to create and deliver the content of the training material for both in-services and onboarding procedures.
• Ensures compliance with all aquatics regulations and associated documentations including health and safety codes required by the Department of Health and American Red Cross.
• Works Closely with HR to hire promote and maintain staff.
• Works closely with the Operation Department (Engineering and Housekeeping) to address and monitor any operating and safety issues at both facilities.
• Develops and implements Asphalt Green's safety protocols, emergency action plans, and risk management strategies with appropriate Aquatics-specific and facility-wide decision-makers.
• Manages the pool deck in a highly professional manner, ensuring a high level of customer service by communicating information on pool conditions, pool schedules, changes, policies, and classes promptly.
• Develops and maintains a positive relationship with the staff, management, and pool users to ensure the effective operation of all pools at both facilities.
• Oversees the day-to–day operation of the pools at both facilities, inspecting the pools with regular walkthroughs and monitoring water quality and chemical levels to ensure they meet health and safety standards.
• Creates and manages an administrative budget for both facilities, including expenses relating to staff salaries, maintenance supplies, and equipment.
• Tracks inventory of pool equipment, first aid supplies, staff uniforms, etc. Submit purchase orders for both facilities as needed.
• Monitors expenses, identifying cost-saving opportunities, and ensuring financial sustainability.
• Creates a yearly ARC (American Red Cross) training program, scheduling classes, drafting marketing material, and overseeing the program quality.
• Conducts performance reviews of full-time direct report. Works closely with the Pool Operations Management team to conduct all part-time staff performance reviews.
• Maintains accurate and up-to-date records related to pool counts, maintenance, incident reports, and staff performance.
• Reviews and approves the full-time direct report, and all part-time lifeguard staff payroll.
• Creates a culture of impeccable member service amongst the staff to ensure a safe and positive experience for members, swim teams, school groups, and general patrons.
• Responds to all phone and email communication in a timely manner.