Senior Observability & SRE Engineer

Minimum Qualifications

• 8+ years of professional experience in IT Operations, SRE, DevOps or a related engineering discipline, including 3+ years designing or owning observability or monitoring platforms at scale.

• Deep experience in metrics, monitoring and alerting. This includes tools such as Prometheus, Grafana, BigPanda and Splunk, and you should be able to design and tune them for large environments.

• Proficiency in Python, Go or an equivalent language. You can build production-quality tooling, integrations and automation.

• Strong working knowledge of Git and GitHub, including code review, branching strategies and collaborative workflows.

• Strong Linux administration skills.

• Solid experience with container technologies (Docker, Podman, etc.).

• Hands-on experience applying SRE concepts such as SLIs, SLOs, incident response, root cause analysis, capacity planning and reliability automation.

• Experience with Infrastructure as Code (Terraform, Ansible or similar) and CI/CD pipelines. This includes designing and improving pipelines, not only using them.

• Strong understanding of distributed systems fundamentals: fault tolerance, redundancy, load balancing and caching.

• Practical experience using AI-enabled tools and automation patterns, and a sound approach to responsible AI use, to improve operational efficiency.

• Willingness to participate in an on-call rotation and to lead incidents through triage, mitigation and resolution.

• Proven ability to lead projects and influence without authority. Excellent written and verbal communication skills, with the ability to explain technical trade-offs to varied audiences.

• Critical thinker, team-oriented, with a very strong work ethic.

Preferred Qualifications

• Kubernetes experience in production.

• Experience with distributed tracing and log aggregation (e.g., OpenTelemetry, ELK/Splunk).

• Public cloud platform experience (AWS, Azure or GCP).

• Experience with AI-assisted engineering, AIOps or machine learning techniques for monitoring, alerting or incident response.

• Hands-on SRE experience with SLOs, error budgets, blameless reviews, toil reduction and production readiness at an organizational level.

• Experience with chaos engineering or resilience and failure-injection testing.

• Experience authoring and maintaining runbooks, playbooks and production readiness review checklists.

• Test-first development mindset, with functional, end-to-end and regression testing experience.

• Experience working with Agile methodology.

• Experience mentoring engineers or leading technical initiatives.

• Relevant certifications (e.g., CKA/CKAD, cloud certifications, Terraform Associate, Grafana or Splunk certifications).

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $108,000 to $162,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program

• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring

• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [email protected].