Senior, Paralegal

I. Position Summary

The Senior Paralegal supports litigation, bidding and contract processes, regulatory compliance, and some risk management functions by overseeing discovery and eDiscovery processes, managing legal intake, coordinating with internal and external stakeholders, and ensuring regulatory and contractual compliance. This role also handles customer and agency complaints and promotes operational efficiency while reducing legal and regulatory risk.

II. Responsibilities

Litigation:
• Manage discovery and eDiscovery processes, including document collection, review, and production (e.g., Relativity).
• Coordinate responses to subpoenas, grand jury requests, and large-scale discovery matters.
• Serve as liaison between Legal, Risk Management, Corporate Security, outside counsel, and third-party administrators.
• Oversee litigation intake, including litigation holds, service of process, and legal tracking systems.
• Review employee termination data to identify potential litigation risks and custodians.
• Provide litigation support to outside counsel, including corporate structure and documentation.
• Assist Risk Management with litigation holds and eDiscovery compliance.

Contracts, Compliance & Regulatory Support:
• Prepare and manage compliance documentation for bids, contracts, and renewals.
• Support subcontractor compliance with regulatory requirements and maintain tracking systems.
• Assist with bid submissions, contract documentation, and compliance reporting.
• Monitor regulatory system updates and implement process changes across departments (NYC PASSPort).
• Support resolution of notices of violation, traffic matters, and small claims.

Customer Complaints & Dispute Resolution:
• Manage and respond to Attorney General, BBB, and customer complaints.
• Investigate issues and coordinate responses with Sales and Customer Service teams.
• Resolve disputes, including small claims and attorney demands.
• Maintain tracking systems for complaints and ensure timely responses.
• Assist with government or regulatory investigations.

Cross-Functional Support & Business Guidance:
• Act as liaison across departments to ensure alignment on legal and compliance matters.
• Provide contract-related guidance to Sales teams.
• Maintain legal records and tracking tools for compliance and audit readiness.

Professional Development & Team Support:
• Assist with onboarding and training of legal team members.
• Contribute to internal resources such as playbooks and best practices.
• Support adoption of technology tools to improve efficiency.
• Participate in training and development initiatives.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) with Paralegal emphasis, or in lieu of degree
• High School Diploma (accredited) or GED (accredited) and two (2) years of relevant experience.
• 10+ years of previous legal experience (in addition to education requirements)
• A.B.A. Approved Paralegal Certificate.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.


V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.