Senior Product Insights Manager (R-20103)

Key Responsibilities:

• Translate complex, incomplete, or conflicting data into actionable insights, decision frameworks, and prioritized recommendations for product and business leaders.

• Define and evolve product performance measurement frameworks, KPIs, reporting standards, data definitions, and dashboard requirements that enable consistent lifecycle and portfolio decisions.

• Partner with Product Management to inform product strategy, roadmap trade-offs, opportunity sizing, investment decisions, launch readiness, adoption, retention, and sunset or migration planning.

• Lead cross-functional initiatives to improve product reporting, data quality, insight delivery, and operational processes; identify root causes, risks, and opportunities and drive solutions through implementation.

• Deliver executive-ready narratives and presentations that communicate product health, trends, risks, opportunities, and recommended actions.

• Collaborate with Technology, Analytics, GTM, Sales, Finance, Customer Experience, and other partners to align metrics, reporting, and actions to business objectives.

• Develop and maintain scalable reporting documentation, governance practices, training materials, and self-service insight capabilities.

• Monitor industry, market, analytics, and product-operations practices; apply relevant innovations to improve decision quality and team effectiveness.

• Mentor and guide Product Insights Managers and Product Analysts; provide strategic thinking oversight and promote consistent, data-driven ways of working.

• Additional duties as assigned.

Essential Skills and/or Certifications Needed:

• Bachelor’s Degree in Business Administration, Statistics, Analytics, Marketing, or related discipline.

• 8 - 12 years of experience in product insights, product operations, analytics, product management, strategy, or a related role.

• Demonstrated ability to lead complex analysis across multiple data sources and convert findings into clear, measurable recommendations.

• Strong knowledge of product lifecycle metrics, customer and usage analytics, commercial performance measures, reporting governance, and dashboard design.

• Proven experience influencing senior and cross-functional stakeholders without direct authority.

• Strong strategic thinking, business acumen, problem solving, prioritization, and program/project management skills.

• Advanced proficiency with business intelligence and analytics tools, such as Power BI, Tableau, and strong Microsoft Office skills.

• Strong written, verbal, presentation, and data-storytelling skills for technical and executive audiences.

• Ability to work independently, manage ambiguity, and balance multiple strategic priorities and deadlines, while also being a mentor to Product Insights colleagues.

• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

• Where applicable, fluency in English and languages relevant to the working market.

Education:

• Bachelor's degree -Required
• Advanced degree - Preferred