Senior Property Manager
Description
Summary
RENOSY by Renters Warehouse manages single-family rental homes for individual investor-owners across multiple U.S. states. Reporting to the Regional Head of the West, the Senior Property Manager leads the property management operation of the Company's Phoenix, Arizona office. If the person in this role holds an Arizona broker license, the Company may also assign them to serve as its designated broker for its licensed activity in Arizona. This is a working leadership role: the position leads from inside the work. The primary duty of this position is the management of the Phoenix office's property management operation, a customarily recognized subdivision of the Company, and the position customarily and regularly directs the work of two or more other full-time equivalent Company employees.
The Company operates on AppFolio as its system of record and LeadSimple as its CRM. Pricing and fee schedules, management agreement and lease templates, and the trust accounts are set and maintained centrally; this position applies them consistently in the office. Licensed activity in the office is carried out under the supervision of the Company's designated broker as Arizona law requires. No business instruction overrides a licensee's or the broker's legal obligations; any disagreement is escalated to Legal and the Chief Executive Officer.
Base salary - $60,000 - $70,000 with potential for additional variable compensation
Essential Duties And Responsibilities
- Lead property management in the Phoenix office. Run day-to-day property management for the homes the office manages which includes owner and resident communication, maintenance coordination with the central and field teams, renewals, move-outs, and collections follow-up and work alongside the team on the hardest cases. Restore the fundamentals that keep owners: response speed, continuity of the assigned contact, and follow-through. Trace owner complaints and cancellations back to their cause and address them through service. List prices, new plans, and any fee change or concession are set centrally; do not discount fees to retain an owner; escalate any concession request centrally.
- Keep licensed activity in the office compliant. Working with the Company's designated broker, confirm that everyone performing work that requires a license holds an active license and completes required continuing education, and that work by unlicensed personnel stays within what applicable law permits. Ensure that advertising meets applicable requirements, keep the office's brokerage records complete and current, and support the designated broker and Legal on commission audits, inquiries, and consumer complaints. If assigned as the Company's designated broker in Arizona, carry out the duties and supervision that designation requires under Arizona Department of Real Estate rules.
- Protect client funds and keep the brokerage free of conflicts. Ensure that rent, security deposits, and all other client funds are received and deposited only through the Company's designated trust and operating accounts and processes and never through a personal account or outside Company process. Support compliance with Arizona property management trust account requirements for the office, working with central Property Accounting, which maintains the accounts and their reconciliation, and report any exception immediately to the Regional Head of West and Legal. Use only Company-approved vendors; disclose any personal or financial interest in a vendor, client, or property before any business is done, and do not direct Company or client work to a business in which this position has an interest without the Company's written approval.
- Make fair housing the standard in the office. Ensure that every resident and owner is treated consistently under federal and Arizona fair housing law and applicable local ordinances, including the protections based on source of income, such as housing vouchers, adopted by the City of Phoenix and other cities in the area. Make sure advertising and conversations never steer anyone toward or away from a home or neighborhood. Deliver and track required training, observe practice in the field, and correct issues promptly with Human Resources and Legal.
- Own occupied-home operations in the office. Keep current the rental property registrations and licenses for which the Company is responsible, including county assessor rental registrations. The assessment of deductions from security deposits and their return, statutory deposit deadlines, and the legal sufficiency of eviction proceedings are owned centrally, and nothing is filed without counsel's confirmation; this position supplies the underlying facts and documentation on time, and the Regional Head of [Region] makes the economic decision on whether to file, settle, or continue. Self-help eviction such as changing locks, removing belongings, or shutting off utilities is prohibited under all circumstances.
- Lead and develop the office team. Directly supervise the property management staff of the Phoenix office: set clear expectations, hold regular one-on-ones and team meetings, and coach and develop each person. Keep the office working in person in line with Company policy. Interview candidates for the office, and recommend hiring, corrective action, and terminations to the Regional Head of the ; decisions are made through the Company's approval process with Human Resources. Suggestions and recommendations from this position as to the hiring, firing, advancement, promotion, or any other change of status of other employees are given particular weight by the Company.
- Keep the office on the Company's common platform. Keep the office on AppFolio, LeadSimple, and the Company's common procedures, completing any migration still underway with central support, and make the common way of working stick. Keeping system data accurate and current is part of the job. Raise any central service not working in the field with specific evidence.
QUalifications
- Licensing: An active Arizona real estate license is required at hire. An Arizona real estate broker license, eligible to serve as designated broker, is preferred. Maintaining the license in good standing is a condition of employment, and the Company supports continuing education. Where driving is required, a valid driver's license and an insurable driving record are required.
- Experience with licensed real estate activity and trust or escrow account practices in a residential property management office; experience supervising licensed activity as a broker is preferred.
- Working knowledge of the Arizona Residential Landlord and Tenant Act, security deposit requirements, rental property registration, and federal, Arizona, and local fair housing law, including the City of Phoenix's source-of-income protections.
- A track record of resetting standards in an office while restoring accountability, process, and service, along with keeping the team engaged.
- Hands-on experience managing single-family or scattered-site rental homes is preferred, along with comfort working directly with owners and residents on difficult issues.
- Demonstrated integrity and discretion with client funds and confidential information, and the willingness to raise a problem early, including to senior leaders.
- Proficiency with property management software; experience with AppFolio and LeadSimple is preferred.
Education and/or Experience
- Four-year college degree preferred, or an equivalent combination of education and directly relevant experience. Five or more years of residential property management experience, including at least two years in a supervisory role.
Physical Demands
The essential functions of this job are performed with or without reasonable accommodation. While performing the duties of this job, the employee regularly communicates by telephone, video conference, and in person, and works at a computer for extended periods. When visiting properties, the employee stands and walks for extended periods, climbs stairs, and inspects interior and exterior areas of homes. With or without reasonable accommodation, the employee must be able to review and understand written and on-screen materials.
Work Environment
Remote Status: This position works in person from the Company's Phoenix office five days a week, except when working in the field or traveling. Office location: 400 E. Southern Ave, Suite B-107 Tempe, AZ 85282
Travel Requirements: Travel within the Phoenix metropolitan area is required, up to 40% of the time, including regular trips to managed properties.
Where driving is required, a valid driver's license and an insurable driving record are required. Reasonable accommodations, including alternative arrangements, will be considered on an individual basis.
The noise level in the office work environment is usually quiet to moderate. When visiting properties, the employee may be exposed to outdoor weather conditions, dust, and conditions typical of homes under repair or turnover.
RENOSY by Renters Warehouse is an equal opportunity employer and does not discriminate based on race, color, creed, religion, national origin, sex, marital status, disability, age, sexual orientation, and other protected classes.