Senior Site Reliability Engineer (EverCommerce)

• The Senior Site Reliability Engineer role is responsible for ensuring the reliability, performance, and operational stability of business-critical SaaS infrastructure across cloud and traditional hosting environments
• This position independently supports production infrastructure, collaborates closely with Senior Cloud Engineers and cross-functional technology teams, and leads implementation of infrastructure improvements, operational automation, monitoring enhancements, and modernization initiatives
• Maintain uptime, reliability, and performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms
• Independently support Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components
• Lead implementation of infrastructure modernization and operational automation initiatives while partnering with Senior Cloud Engineers on larger strategic efforts
• Troubleshoot complex infrastructure, application connectivity, and production incidents while leading root cause analysis and recommending long-term corrective actions
• Design and implement improvements to monitoring, alerting, and operational visibility across infrastructure platforms
• Collaborate with security teams and technology leaders to support SOX, PCI, and HIPAA compliance initiatives
• Lead vulnerability remediation efforts and infrastructure lifecycle maintenance activities
• Develop and maintain technical documentation, operational procedures, and infrastructure standards
• Collaborate with application teams and vendors to support reliable infrastructure hosting production database systems
• Independently lead medium-sized infrastructure projects from planning through implementation
• Participate in disaster recovery testing, recovery planning, and continuous operational improvement initiatives
• Evaluate emerging technologies and recommend practical improvements to infrastructure operations

Benefits

• Flexibility to work where/how you want – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program

• The ideal candidate is an experienced infrastructure engineer with strong technical skills across Windows, Linux, virtualization, networking, automation, and AWS who enjoys solving complex operational challenges while continuously improving the reliability of production systems
• Strong communication, collaboration, and technical documentation skills
• 8 years of systems, infrastructure, or cloud engineering experience supporting production environments
• Familiarity with operational support for production database infrastructure, including backup validation, connectivity troubleshooting, and recovery operations
• Familiarity with enterprise monitoring platforms and operational troubleshooting
• Experience with enterprise virtualization platforms
• Ability to independently manage complex production infrastructure with minimal supervision
• Experience administering Windows Server and Linux systems
• Experience designing or implementing infrastructure automation using PowerShell, Bash, Python, or similar scripting languages
• Experience leading technical investigations and root cause analysis for production issues
• Experience supporting infrastructure in AWS environments
• Understanding of networking fundamentals, firewalls, backup and recovery processes, and operational resiliency
• Experience with Terraform or Infrastructure as Code
• Experience with configuration management technologies such as Ansible, Puppet, or Chef
• Experience supporting PCI-DSS, HIPAA, or SOX-regulated environments
• Experience implementing infrastructure modernization or cloud migration projects
• Experience supporting highly available SaaS or public-facing systems
• Experience developing disaster recovery plans and participating in recovery testing
• Experience creating engineering standards, operational documentation, and infrastructure diagrams