Senior Solutions Architect - Remote US
Posted Updated
Description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
The Senior Solutions Architect – Implementations is a hands-on, customer-facing role responsible for designing scalable, standards-aligned healthcare data solutions using Smile Digital Health’s platform. You’ll partner closely with enterprise clients during discovery and early design, often when requirements are incomplete, and help guide them toward the right architecture.
Success in this role requires more than technical knowledge. It’s about the art of asking the right questions, helping customers uncover what they don’t know, and shaping practical, future-proof solutions based on Smile best practices, regulatory frameworks, and your past experience. You’ll need to be curious, quick to learn, enthusiastic, and committed to delivering the best outcome, even in fast-moving or ambiguous situations.
This role goes beyond design. You’ll maintain architectural oversight throughout the implementation and post-go-live phases, ensuring the solution continues to work as expected, adjusting designs as needed, and supporting performance tuning, edge cases, and real-world constraints. You’ll collaborate with cross-functional teams, product, engineering, delivery, and TAMs, to turn vision into execution.
Responsibilities:
- Lead architectural design and solutioning during discovery and early implementation phases, working directly with healthcare customers to surface unknowns, ask the right questions, and co-design scalable, standards-aligned solutions.
- Provide ongoing architectural oversight and hands-on technical guidance (if needed) throughout the full implementation lifecycle and post-go-live, ensuring the solution remains aligned with Smile’s best practices, technical standards, and product capabilities.
- Evaluate customer-specific requirements and make technical recommendations around performance tuning, ingestion workflows, bundle design, and terminology mapping.
- Collaborate regularly with internal teams, including Product, Engineering, QA, Agile Leads, Solution Architects, and Technical Account Managers, to resolve architectural questions, validate patterns, and provide feedback that shapes future product improvements.
- Take ownership of evolving or refactoring designs when new constraints, blockers, or learnings emerge during delivery (e.g., scalability issues, deployment friction, real-time ingest gaps).
- Actively participate in customer-facing meetings, design reviews, retrospectives, and change discussions; support technical communication during escalations and decision points.
- Contribute to Smile’s internal architecture review boards, design documentation, reusable delivery assets, and solution playbooks to help scale implementation excellence across teams.
- Stay current with Smile’s product roadmap, technical stack, and regulatory mandates (e.g., CMS interoperability requirements); demonstrate curiosity and initiative in learning new tools and approaches.
Requirements:
- 10+ years of experience in software engineering, technical consulting, or solution architecture roles, ideally with hands-on experience supporting complex healthcare implementations.
- Proven ability to lead customer-facing architecture and design discussions, especially with payer, provider, or government-aligned healthcare organizations.
- Demonstrated experience designing solutions involving real-time data ingestion technologies such as Kafka, Camel, Pulsar, and implementing FHIR-based data workflows.
- Strong understanding of clinical data modeling and terminology mapping (e.g., SNOMED CT, RxNorm, LOINC), including their application across ingestion, transformation, and API exposure layers.
- Experience with cloud-native architecture and deployment in AWS, Azure, or GCP using Docker, Helm, and Kubernetes.
- Skilled in identifying technical trade-offs and adapting solution designs in response to new constraints or emerging information during delivery.
- Excellent verbal and written communication skills, including the ability to translate complex designs for technical and non-technical stakeholders.
- Strong interpersonal and collaboration skills with cross-functional teams including product, engineering, QA, and delivery.
- Comfortable working in fast-paced, ambiguous environments with evolving requirements, shifting priorities, and in-flight blockers.
- Proficiency with solution diagramming and design tools such as Lucidchart (or equivalent) to communicate architectural decisions and data flows clearly.
Nice to Haves:
- Familiarity with U.S. healthcare regulations, such as CMS interoperability mandates (e.g., 9115-F, 0057-F), HIPAA, and general data access governance.
- Prior experience with Smile CDR or other FHIR server platforms
- Knowledge of the Inferno test suite, NIST validators, or similar conformance tools
- TOGAF or equivalent architectural certification
Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
Skills
As published by lever · 17 questions · 9 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, I identify my ethnicity as, What gender do you identify as?, Do you identify as someone with a disability?, Are you a Veteran, What is your preferred pronoun?
Short answers (1)
- What are your salary expectation?
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- How many years do you have working with HL7/FHIR optional
- Are you legally authorized to work in the United States? optional
- Will you now or in the future require sponsorship in order to begin or continue employment in the United States? optional
- Have you been convicted of a crime of which a pardon has not been granted? optional
- How did you hear about this opportunity? optional
- Our standard working hours are 9:00 AM to 5:00 PM Eastern Time. Since we work remotely with teams across different time zones, would you be flexible and available to work outside of these hours if needed? optional
Written answers (9)
- Can you describe your experience leading architecture and solution design discussions for healthcare organizations, including payers, providers, or government clients? optional
- Have you led customer-facing architecture and solution design discussions with payer, provider, or government healthcare organizations? optional
- Have you worked in cloud-native environments (AWS, Azure, GCP) or with containerized deployments (Docker, Kubernetes)? optional
- Describe your experience working with clinical data models and healthcare terminology standards (e.g., SNOMED CT, RxNorm, LOINC) in your solutions. optional
- Tell us about your experience designing, implementing, or supporting HL7 FHIR-based solutions. optional
- What is your reason for seeking a new opportunity or considering a job change?
- What motivates you to work with us?
- What is your earliest possible start date? What is your current notice period (if applicable)?
- Any planned or upcoming vacation within next 6 months optional