Senior Systems Administrator
Posted Updated
Description
- As our Senior Systems Administrator, you’ll play a foundational role in shaping and operating Tovala’s internal IT environment
- You’ll own the systems, tools, and processes that keep our employees productive, secure, and connected, while helping us build a scalable, modern IT function that supports a growing business
- This is a highly hands-on individual contributor role for someone who enjoys solving a wide variety of technical challenges—from helping an employee troubleshoot a laptop issue to designing endpoint management standards, administering network infrastructure, evaluating new tools, and strengthening our security posture
- You’ll have significant ownership over the direction of our corporate IT environment and partner closely with Engineering leadership to make thoughtful decisions about the systems and technologies that support our teams
- This is a contract-to-hire opportunity
- We’re looking for someone who can establish the right technical foundation and operational maturity to support Tovala’s long-term IT strategy, with the opportunity to transition into a full-time role as those capabilities are established
- Serve as the primary point of contact for employee IT support, resolving a wide range of hardware, software, networking, and account issues while delivering an outstanding support experience
- Administer and maintain our corporate endpoint environment across macOS, iOS, Windows and Linux devices, ensuring systems remain secure, compliant, and up to date
- Evaluate, select, implement, and operate modern endpoint management, device management, endpoint detection and response (EDR/XDR), patch management, and related IT administration tools
- Develop scalable processes for device provisioning, inventory management, onboarding, offboarding, lifecycle management, and hardware refreshes
- Own administration of Tovala’s corporate network infrastructure, including Ubiquiti switches, wireless networks, firewalls, VPN technologies, conferencing equipment, and connectivity across multiple office locations
- Partner with Engineering leadership to plan network improvements, evaluate vendors, and evolve our IT infrastructure as the company grows
- Own our endpoint security program, including endpoint protection, incident response, security monitoring, and remediation of endpoint-related threats
- Manage Google Workspace administration, identity management, email security, and secure access to company systems
- Administer our identity and access management tools and evolve our practices to improve security and employee experience
- Manage relationships with IT vendors and technology partners, helping evaluate products, negotiate renewals, and ensure we’re getting the most value from our investments
- Create clear documentation and standard operating procedures that improve consistency and enable future growth
- Partner with Engineering leadership on broader cybersecurity initiatives, infrastructure planning, and long-term IT strategy
- Continuously identify opportunities to improve reliability, security, automation, and the overall employee technology experience
- Administer and maintain on-premises Linux servers — provisioning, patching, hardening, monitoring, backups, and troubleshooting — to keep internal infrastructure reliable and secure
- Maintain and improve CI/CD pipelines used to deploy and manage internal systems, automating builds, testing, and releases to increase reliability and reduce manual work
- Strong troubleshooting skills across hardware, operating systems, networking, identity, and SaaS, with a customer-first approach to employee IT support
- Excellent written and verbal communication skills, including the ability to build trust with employees and explain technical concepts to technical and non-technical audiences
- Hands-on experience administering on-prem Linux servers (Ubuntu/Debian), including CLI, shell scripting, networking, hardening, and infrastructure automation/CI/CD
- Experience supporting macOS, Linux, and Windows endpoints at scale, including MDM, patch management, endpoint security, and device lifecycle management
- 7+ years of experience administering corporate IT environments in a Systems Administrator, Senior Systems Administrator, or similar role
- Experience evaluating, selecting, implementing, and administering IT platforms, rather than only operating established tooling
- Experience administering Google Workspace or similar identity platforms, with knowledge of IAM, email security, EDR/XDR, and security best practices
- Experience responding to endpoint security incidents and partnering on broader security initiatives
- Strong networking experience across firewalls, switches, wireless, VPNs, and office connectivity; Ubiquiti/UniFi experience strongly preferred
- Experience managing technology vendors and technical purchasing decisions, with the organizational skills to balance day-to-day support and longer-term infrastructure projects