Senior Technical Support Engineer
Posted Updated
Description
- The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love
- As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration
- You will be the evangelist of Pinterest’s technology stack, both internationally and domestically
- Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
- Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
- Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
- Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
- Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
- Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc
- Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
- Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
- Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
- Define the tools, processes, and documentation frameworks the team operates within
- Lead cross-functional initiatives that shape Pinterest’s broader developer ecosystem, and mentor junior team members on technical and partner-facing work
- Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops
- 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
- Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
- Bachelor’s degree in a relevant field, or equivalent experience
- Experience integrating external APIs at scale using SDK’s or writing custom client code
- Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
- Experience leading technical partner/client calls