Senior Technical Support Engineer REMOTE

What You Will Be Doing

We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.

What You Need for this Position

• Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
• Linux/Unix triage skills
• Networking triage skills (networking, and networked storage technologies)
• Scripting (e.g. shells, Bash, Perl, Python)
• Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
• BA/BS in Computer Science or Technology preferred (or equivalent work experience)

What's In It for You

• 3 weeks Vacation/PTO
• 6 days of sick time
• Medical
• Dental
• Vision
• non-matching 401k