Senior User Experience Manager

To support the intersection of three main components of the successful Product Strategy: defining and owning the product direction; building and growing a product team and establishing the product organization and processes.

Product Vision & Strategy:

• Use the previously established product vision in concert with deep market understanding to inform the product strategy
• Evaluate market needs against UL’s and competitors’ unique abilities to address them
• Support and contribute to a go-to-market strategy, describing how value will be delivered to the customer/user, how the product is differentiated from the competition, and what the business model should be Create Requirements in Aha
• Collect and validate user persona’s
• Prioritize product functions and features into a product roadmap
• Monitor a set of product goals, outcomes and corresponding metrics to continually evaluate against
• Evangelize and communicate the product vision, strategy and goals internally across the organization, as well as externally with client users

Team Building & Culture:

• Actively model and promote a set of desired behaviors aligned with UL’s CBS
• Take ownership of own career and professional development by documenting and communicating career aspirations and any associated development needs to their manager
• Support career development needs of direct reports, by clearly defining expectations for their current role, actively soliciting their career aspirations and helping close any gaps

Product Organization & Process:

• Support an efficient cross-functional matrix structure to enable effective product development lifecycle
• Execute a robust set of processes to power all parts of the product development lifecycle from research/discovery to release management and product support
• Leverage a standard set of product management tools to be used across the product organization at each of the stages of the lifecycle

• Facilitation skills – ability to lead small to medium groups of internal and external stakeholders towards desired outcomes in order to meet business objectives
• Interview skills – ability to conduct discovery sessions with clients. prospects and stakeholders in order to diagnose business opportunities, elicit requirements and conduct other types of research
• Strong communication and presentation (PowerPoint) skills
• Product management tools – product design (e.g. Invision, Zeplin), development task management (e.g. Jira,
• Azure DevOps), documentation and knowledge (e.g. Confluence, SharePoint), collaboration (e.g. Microsoft
• Teams, Slack), roadmap and portfolio management (e.g. Aha!, Daptiv)
• University Degree (Equivalent to Bachelor's degree) in Computer Science, Business, or a related discipline
• 10 years or more of related discipline experience or demonstrated competency
• Working with remote teams is highly preferred
• Project management certification is a plus
• Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $170,000 to $220,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

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The application deadline for this position is 10/1/2026