SERVICE ADVISOR - Council Bluffs
Posted Updated
Description
- Project a positive, helpful, and professional attitude to our customer.
- Greet customers as they arrive in service area. Let customers who are waiting in line know that they will be helped soon.
- Enter complete customer information when opening repair order including e-mail addresses when available.
- Write service order and enter Repair orders into computer. Communicate with service customers to accurately define truck problems or complaints.
- If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
- Answer incoming customer phone calls promptly and politely.
- Follow up with customer throughout repairs is critical.
- Close repair orders daily to meet daily required labor goals.
- Monitor open repair report daily to ensure all repairs are kept current.
- Determine if Customer truck qualifies for Express Assessment when truck arrives and open repair order.
- Remain current on service bulletins and recalls. File bulletins in proper manual.
- Perform any other tasks or duties as requested.