Service Concierge Appointment Coordinator - Lincoln of Naples

Job Description:

The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership. Bi-lingual proficiency is highly preferred for this role.

Responsibilities:

• Gather accurate customer information to create a database for continual follow-up and retention

• Build and maintain knowledge of service processes and protocol

• Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention.

• Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals, other generic service customers.

• Answer phones.

• Greet clients

• Schedule appointments

• Attend to café

• Coordinate rentals

• Schedule Pick up and delivery for service appointments

• Contact clients with connected services

We offer best in class industry benefits: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT!

• Competitive pay

• Medical, Dental and Vision Plans
• Weekly Pay
• Parental Leave
• Employee Assistance Program

• Paid Holidays & PTO Short and Long-Term Disability Plans

• Paid Life Insurance

• 401(k) Retirement Plan

• Vehicle Purchase Discounts

• Employee Appreciation Meals and Events