Service Delivery Manager

· The Service delivery manager is responsible for coordinating, managing & delivering/fulfilling very high complex, multi-disciplinary, multi-geography/international projects

· Responsible for overall customer satisfaction

· He / She is expected to establish policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

· Should mentor / guide the technical teams

· Responsible for coordination and collaboration across teams and ensure seamless communication

· Strong leadership capacity to influence and manage teams (multi-cultural)

· Excellent communication and articulation skills

· Responsible for project governance and the key project KPIs/ SLAs that has been agreed with the customer

· Responsible for driving Service Improvement initiatives resulting in cost effectiveness

Atleast 12 – 15 years of experience and should have experience in managing big projects

All your information will be kept confidential according to EEO guidelines.