Service Desk Analyst

Join O2 Business as a Service Desk Analyst, and become a vital part of the team that keeps businesses connected. Based five days a week in our Peterborough office, this is a great opportunity to build your career in a supportive, hands-on environment, with excellent training and genuine opportunities to progress. In fact, many of the senior managers within the team started their careers with the business in this role, giving you the chance to learn from people who understand the journey first hand.

As the first point of contact for customers, you’ll play a key role in delivering exceptional support, helping to resolve incidents quickly and ensuring service issues are managed with care, accuracy, and professionalism. Working within our Network Operations Centre, you’ll build valuable technical and customer facing experience whilst helping to protect service availability for organisations across the UK.