Service Desk Specialist with German
Posted Updated
Description
- Delivering high-quality standard customer service;
- Remote support for Deloitte’s employees regarding technical issues;
- Contact with clients via incoming phone calls, self-service tickets and chats
- Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
- Cooperation with IT specialist team to deal with more complex issues;
- Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
- Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
- Take ownership and manage problems to their successful resolutions.