Service Desk Support Specialist

Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required

Service Desk Support Specialist requires:

• Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
• Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
• COVID mandate
• Associates Degree or equivalent, relevant work experience is required.
• Experience 2 years of end-user technical and/or call center experience required
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Working knowledge of Windows Operating Systems required.
• Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
• Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.

Service Desk Support Specialist duties:

• User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
• Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM