Service Desk Support Specialist I
Posted Updated
Description
- JOB SUMMARY
- Service Desk Support Specialist I are IT professionals who provide technical help for client of an organization. Specialist respond to inquiries; and they evaluate and resolve issues relating to IT equipment and applications. Service Desk Support Specialist I are accountable for gathering information through a client conversation and typically offer the first point of contact with the client.
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- JOB REQUIREMENTS
- Minimum Education
- High School Diploma or equivalent
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- Minimum Work Experience
- None
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- Required Licenses/Certifications
- N/A
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- Required Skills; Knowledge; and Abilities
- Written and oral communication skills
- Ability to use critical thinking skills to analyze and solve problems
- Ability to manage multiple deadlines and tasks
- Ability to work successfully in a team environment
- Occasional night; weekend; and holiday work
- Occasional off-campus and overnight travel for site visits and training
- Customer service or helpdesk experience helpful
- Familiar with Microsoft Office products including Excel; Word; and PowerPoint
- Provide remote support for incoming queries and issues related to computer systems; software; and hardware
- Respond to queries over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Clean up computers
- Run diagnostic programs to resolve problems
- Follow up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Assist with maintaining Inventory & Deliveries
- Password resets
- Systems monitoring
- Create detailed request
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- Designated Driver
- Yes
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- OSHA Category
- 3-Low Risk
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