Service Engineer (11424)

About Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

This role provides mechanical and electrical product support to the Logisnext Americas dealer network. The position collaborates closely with dealers, customers, suppliers, and internal teams to identify, investigate, and resolve quality, reliability, and performance issues involving controls, software, batteries, chargers, wiring, and other product systems. They will coordinate cross-functionally with Engineering, Manufacturing, Quality, to drive problem resolution and effectively communicate solutions to the field. The role drives root cause analysis, corrective actions, and continuous improvement efforts to improve product performance and reduce warranty costs.

What you will do:

• Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
• Performs in-depth problem analysis to diagnose and resolve product issues, and delivers guidance and training to service and parts analysts.
• Oversees product quality control to minimize warranty costs for the company while collaborating with internal departments to share critical information, drive issue resolution, and communicate effective solutions to the field, and initiates product improvement requests with the Engineering team.
• Travels to dealer and customer sites to support dealers and field personnel in resolving technical issues, while also assisting with customer acceptance and satisfaction concerns to help promote ongoing product success and future sales.
• Coordinates problem resolution with Engineering, Quality, Parts Authorization. Coordinates field problem investigation and rework (Service Campaigns)
• Creates technical publications that support the dealer network in diagnosing and resolving issues, helping maintain high product quality and minimize downtime.
• Supplies technical support for New Product Introductions and performs field follow testing on-site. Collects and analyzes data on product performance, as well as feedback and acceptance from dealers, customers, and operators.

When & Where:

• Up to 15% Travel.
• Standard business hours.