Service Manager

Riverside Metro Auto Group – Riverside, CA
Full-Time

Job Description

Riverside Metro Auto Group is seeking an experienced and motivated Volkswagen Service Manager to lead our Volkswagen Service Department. This position is responsible for the overall performance of the service department, including customer satisfaction, employee development, operational efficiency, quality control, and profitability.

The ideal candidate is a strong automotive professional who leads by example, holds employees accountable, develops their team, and maintains a high standard of customer service.

Volkswagen experience is preferred but not required. We are willing to train and develop the right individual who demonstrates strong leadership, automotive knowledge, work ethic, and a desire to grow.

Essential Duties & Responsibilities

• Lead and oversee the daily operations of the Volkswagen Service Department.
• Manage, coach, train, and develop Service Advisors, Technicians, and support staff.
• Establish clear performance expectations and hold employees accountable.
• Monitor department productivity, efficiency, labor sales, expenses, and profitability.
• Maintain high levels of customer satisfaction and address customer concerns promptly and professionally.
• Ensure repair orders, estimates, documentation, and warranty processes are completed accurately.
• Monitor technician productivity, work quality, comebacks, and workflow.
• Work closely with Parts, Sales, Finance, and other departments to support dealership operations.
• Ensure compliance with dealership policies, Volkswagen manufacturer requirements, and applicable safety and employment practices.
• Maintain appropriate staffing levels and assist with hiring, training, scheduling, and performance management.
• Identify opportunities to improve processes, customer retention, department performance, and profitability.