Service Supervisor
Description
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position assists in supervising front-end associates, coordinating daily service activities, resolving customer concerns, and maintaining efficient checkout operations. The Service Supervisor serves as a leader on duty, promoting a positive customer experience while supporting store productivity, compliance, and operational excellence.
Key Responsibilities Front-End Operations- Assist in overseeing daily front-end operations, including checkstands, self-checkout, customer service desk, and courtesy services.
- Ensure adequate staffing levels are maintained to support customer demand.
- Monitor checkout efficiency and address service bottlenecks promptly.
- Support store opening, closing, and cash-handling procedures.
- Maintain a clean, organized, and customer-friendly front-end environment.
- Deliver exceptional customer service and serve as a resource for customer concerns and inquiries.
- Resolve customer complaints professionally and in a timely manner.
- Assist with refunds, exchanges, special orders, and other customer service requests.
- Promote a welcoming shopping experience through positive customer interactions.
- Support customer loyalty and store satisfaction initiatives.
- Supervise, coach, and support front-end associates during assigned shifts.
- Provide training on customer service standards, policies, and operational procedures.
- Delegate tasks and monitor performance to ensure expectations are met.
- Foster teamwork, accountability, and a positive work environment.
- Assist management with onboarding and development of new associates.
- Ensure proper cash-handling procedures are followed at all times.
- Conduct register audits and assist with cash office processes as assigned.
- Monitor compliance with company policies, loss prevention programs, and operational standards.
- Verify age-restricted sales are handled according to legal and company requirements.
- Maintain accurate records related to front-end operations and transactions.
- Coordinate front-end activities to maximize productivity and service levels.
- Assist store leadership in implementing company programs and operational initiatives.
- Support labor management and scheduling needs as directed.
- Identify process improvement opportunities that enhance efficiency and customer satisfaction.
- Serve as manager on duty when assigned and assist with store-wide operational needs.
- Promote a safe work environment by following and enforcing company safety policies.
- Respond appropriately to emergencies, incidents, and customer service situations.
- Ensure associates follow workplace safety procedures and operational guidelines.
- Maintain compliance with company standards, regulatory requirements, and store policies.
- High school diploma or equivalent preferred.
- Previous retail, grocery, customer service, or front-end experience preferred.
- Prior leadership or supervisory experience preferred.
- Strong customer service, communication, and conflict-resolution skills.
- Ability to multitask and make sound decisions in a fast-paced environment.
- Basic computer, math, and cash-handling skills.
- Ability to stand and walk for extended periods.
- Ability to frequently lift, carry, push, and pull up to 50 pounds.
- Ability to bend, reach, and perform repetitive motions throughout the workday.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to move throughout the store to support operational and customer service needs.
- Strong customer service and leadership abilities.
- Effective communication and problem-solving skills.
- Ability to manage multiple priorities while maintaining a positive attitude.
- Commitment to operational excellence and compliance.
- Strong teamwork and associate development skills.
- Focus on creating an exceptional customer experience while supporting store performance goals.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values