Service Supervisor

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Title: Service Supervisor

Location: Lombard, IL

Role Overview

Are you a proven service leader with experience in the elevator, escalator, construction, or industrial services industry? We're looking for a Service Supervisor to lead a team of field professionals while ensuring safe, reliable, and high-quality service for our customers.

In this role, you'll oversee maintenance and repair operations within a designated territory, providing leadership to technicians, optimizing service delivery, and building strong customer relationships. You'll play a critical role in driving safety, operational excellence, employee development, and customer satisfaction.

Key Responsibilities

• Lead and supervise maintenance mechanics, helpers, and repair crews across an assigned service area.
• Foster a strong safety culture and ensure compliance with company policies and industry regulations.
• Manage technician workloads, service routes, scheduling, and resource allocation to maximize productivity and customer responsiveness.
• Maintain strong customer relationships through proactive communication and issue resolution.
• Conduct field audits, safety inspections, and quality reviews to ensure service excellence.
• Review and approve technician reporting, payroll-related time records, vendor invoices, and service documentation.
• Coordinate repair activities and ensure timely completion of customer commitments.
• Monitor labor, material, and inventory costs while supporting profitability goals.
• Coach, mentor, and develop field personnel through ongoing performance management and training.
• Promote digital and connected service solutions that enhance customer value and equipment performance.

Required Qualifications

• 2+ years of maintenance or repair experience within the elevator/escalator industry or a related field.

• Proven leadership, supervisory, or team coordination experience.

• Valid driver's license and ability to travel throughout the assigned territory.

• Strong customer service and relationship-building skills.

• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience leading union and/or non-union workforces.
• Knowledge of electrical, mechanical, and hydraulic systems.
• Ability to read construction drawings, blueprints, electrical schematics, and technical documentation.
• Experience with service management, scheduling, project management, and business software applications.

Education

Associate degree or equivalent combination of technical and leadership experience.

What success looks like

You are a hands-on leader who thrives in a fast-paced environment. You balance customer needs, employee development, operational performance, and safety while keeping service quality at the center of everything you do. You bring strong problem-solving skills, sound business judgment, and the ability to motivate teams to deliver outstanding results.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experience and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation

• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary

• Flexible work schedule

• Opportunities to learn and grow

• 401K Employer Match

• 401k Employer Non-elective Contribution

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $112,500 – $147,600. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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