Service Technician 3

The Service Technician 3 is responsible for providing excellent customer service through servicing and repairing trailers,
installing truck beds, snowplows, towing systems, vehicle up-fitting accessories and other related
products.

Key Accountabilities
Responsible for the organization and safety of the service areas of the facility. Sells parts and
performs advanced service repairs / fabrication work. Engages with customers to sell, discuss, and
explain repairs, installations, and solutions. Ensures that a proper
supply of regularly needed shop supplies is maintained through communication with management.

Essential Functions
• Perform advanced service repair, fabrication, and accessory installation on new and used
trailers, truck beds, trailer tow vehicles and snowplows.
• Advanced electrical troubleshooting of 12 volt wiring systems.
• Partner with supervisor to maintain Service Scheduler.
• Inspect, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and
tow vehicles.
• Advanced welding/fabrication work including replacing and repair worn and defective parts.
Layout, fits, drills, screws, rivets, and welds to repair, replace and/or install parts and
accessories on trailers, truck beds, tow vehicles, snowplows, and accessories. Installs wood or
metal flooring.
• Perform Guest for Service Intake sheet multi-point inspections to assess customer service and
parts needs.
• Confer in person and by phone or electronically with customers, write and read work orders.
Utilize Service Bidding Tool to list parts needed, estimate costs, and plan work procedures, using
parts lists, technical manuals, and diagrams. Must have the ability to quote service work.
• Sell parts and service.
• Help customers hook up trailers. Perform visual safety inspection (lights, safety chain,
decking, etc.)
• Perform warranty service and completes required documentation.
• Complete service paperwork or computer system entry completely and timely.
• Maintain service parts log and submit to management as required.
• Assist with parts inventory for store including purchasing of parts & supplies, receiving POs, &
cycle counts.
• Inform location General Manager of any maintenance needs of company power equipment including
tractor(s), forklift(s), etc.

Clean and organize service shop and support areas as directed.
Support opening and closing the facility as directed. Mentor Service Technician 1 and 2
Other duties, as assigned