ServiceNow Architect - Cyntexa

# ServiceNow Architect ## ## Job Summary We are seeking an experienced **ServiceNow Architect** to lead the design, migration, and optimization of ServiceNow HRSD (Human Resources Service Delivery) and ITSM (Information Technology Service Management)/ITOM (Information Technology Operations Management) solutions. The ideal candidate will have strong expertise in **Employee Center Pro**, portal development, and HR workflows, with the ability to architect scalable and secure solutions that enhance employee experience and drive automation. ## Responsibilities - Lead the migration of legacy portals to **Employee Center Pro**, ensuring seamless adoption. - Design and implement custom pages, widgets, and taxonomy structures for improved usability and discoverability. - Migrate categories, catalogs, and knowledge articles to new topic structures. - Configure and deploy the Employee Relations module with secure handling of sensitive cases. - Automate HR activities and case management leveraging **Now Assist** features (Case Summarization, Predictive Intelligence). - Develop and maintain custom email templates, response formats, ACLs (Access Control Lists), and data visibility rules. - Create and manage **Flow Designer** workflows for HR catalogs and Employee Relations. - Collaborate with stakeholders to ensure solutions align with business needs and best practices. ## Qualifications - **8+ years** of experience on the ServiceNow platform, including **3+ years** in a Solution Architect role. - Strong hands-on expertise with **HRSD**, **Employee Center Pro**, **Flow Designer**, and **Now Assist**. - Proven experience in portal development, widget customization, and taxonomy design. - Deep understanding of ACLs, email templates, and HR case management. - Strong background in data migration, content structuring, and knowledge management. ## Preferred Skills - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist – HRSD. - Experience with Predictive Intelligence, Virtual Agent, and Performance Analytics. - Strong communication and stakeholder engagement skills. ## Experience - Minimum **10+ years** of total experience, with **8+ years** specifically in ServiceNow, including **3+ years** in a Solution Architect capacity. ##