ServiceNow Architect

# ServiceNow Architect ## Company Overview *Details about the company, its industry, and culture are not specified.* ## Job Summary The ServiceNow Architect will play a pivotal role in leading ServiceNow implementation projects with a focus on Customer Service Management (CSM). This position requires extensive experience and technical knowledge, fostering collaboration with clients and team members to ensure successful project outcomes. ## Responsibilities - Lead development and architecture in ServiceNow implementation projects. - Act as the main point of contact with clients, ensuring clear understanding of functional and technical requirements. - Facilitate daily discussions to document requirements and develop appropriate solutions. - Participate in design reviews, providing technical and functional enhancements for the application. - Engage in daily SCRUM meetings, implementing SCRUM practices to ensure project efficiency. - Coordinate with the 3CLogic team to resolve integration issues when applicable. - Manage the implementation of ServiceNow upgrades while maintaining existing functionalities. - Oversee ServiceNow and 3CLogic license allocations and request handling. - Implement eBonding and support requests for enhancements or changes to ServiceNow. - Conduct foundation data management and testing of code fixes before production rollout. - Serve as the point of contact for new client support desk rollouts, including instance and data structure creation. - Create and prioritize a backlog of requirements for project management and implementation. - Identify opportunities for efficiency improvements in reporting and data functionality. ## Qualifications - **Education**: Bachelor’s degree in Computer Science or a related discipline. - **Experience**: 10+ years of experience in ServiceNow implementation projects, with a strong focus on CSM and IT Service Management (ITSM) applications. - **Certifications**: ServiceNow certifications – Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist - Customer Service Management (CIS-CSM). - Strong analytical skills and excellent communication abilities are essential. - Experience with 3CLogic telephony system integration with ServiceNow is preferred. ## Preferred Skills - Community Badges or rank levels in ServiceNow certifications. - Micro certifications on Virtual Agent, Performance Analytics, and Integration Hub are a plus. ## Experience - Minimum of 10 years in ServiceNow implementation projects, particularly in Customer Service Management. ## Environment - This is a **remote** position with shift timings from **2:00 PM to 11:00 PM IST**. ## Salary - The estimated budget for this position is **2.1 Lakh Per Month**. ## Growth Opportunities *Information regarding potential career advancement opportunities within the company is not specified.* ## Benefits *Details on offered benefits such as insurance, paid leave, or work policies are not specified.*