ServiceNow Developer

# ServiceNow Developer ## Company Overview *Company information not provided.* ## Job Summary We are seeking an **experienced ServiceNow Developer** with **6+ years of** hands-on expertise to design, configure, and enhance our ServiceNow platform. The role will focus on **Employee Center, Incident Management, Request Management, Change Management**, and system integrations. The ideal candidate should have strong development skills in **widget customization, workflow automation**, and **third-party integrations**. ## Responsibilities - Set up and customize the **Self-Service Portal** using Employee Center. - Define and manage **service offerings, categories**, and **menu structures**. - Configure **Virtual Agent**, search, knowledge base, and quick links. - Develop custom widgets using **AngularJS, HTML, CSS**, and **ServiceNow APIs**. - Create **client scripts, UI policies, business rules**, and **Script Includes**. - Use **Flow Designer** and **Workflow Editor** for automation and orchestration. - Build reusable **catalog items, variables**, and **variable sets**. - Implement **data policies, access control rules**, and form-level restrictions. - Configure **Incident Management** including major incident workflows and SLAs. - Define and implement **Request Management** and **Service Catalog**. - Create **auto-assignment rules, workgroup routing**, and **watch lists**. - Configure **Problem Management, Change Management**, and **Knowledge Management**. - Develop **Standard, Normal**, and **Emergency Change** workflows. - Implement **CAB definitions, scheduling**, and **automated approvals**. - Set up **Agile Development**: sprint planning, backlog management, and story templates. - Integrate with **Microsoft Teams** for notifications and approvals. - Integrate with **Active Directory** for **Single Sign-On (SSO)** and user/group synchronization. - Integrate with **Workday** for HR data sync and onboarding processes. - Configure **role-based access control (RBAC)** and user permissions. - Manage update sets, version control, and development processes. ## Qualifications - Bachelor’s degree in **Computer Science** or a related field. - **6+ years** of hands-on experience in ServiceNow development, specifically in the areas mentioned. - Proficiency in **JavaScript, HTML, CSS,** and **AngularJS**. - Strong understanding of the **ServiceNow platform** and its components. - Experience with **web services** integration (REST/SOAP). - Knowledge of **ITIL processes** and best practices in ServiceNow environments. - Excellent problem-solving, analytical, and debugging skills. - Strong communication and collaboration skills. ## Preferred Skills - ServiceNow Certified Application Developer. - Experience with **Agile methodologies**. - Familiarity with **ITOM**, **ITSM**, and **HR Service Delivery** modules. - Familiarity with **dependency management** tools. ## Experience - Minimum of **6 years** of relevant experience in ServiceNow development. ## Environment - This is a **remote position**. Candidates should be comfortable working from home and collaborating with a distributed team. ## Salary *Salary information not provided.* ## Growth Opportunities *Career advancement opportunities within the company are not detailed.* ## Benefits *Benefits information not provided.*