Shift Operations Controller

Purpose of the Role

As a Control Room Operator, working in Rail Services you will be part of a medium sized team who play an essential role in the 24/7 real-time operation of our on-track plant fleet, whilst gaining additional knowledge and experience of the technical and commercial activities which underpin our operations.

Location of the role: You will be based in our Rugby Control Centre (CV21 1BE) for all shifts

Key Responsibilities

What you’ll do

As part of a medium sized shift-based team, some of your day-to-day activities will include:

• Monitoring and controlling the safe efficient and reliable operation of our on-track plant fleet 24/7.
• Managing the reporting, recording and escalation of any real time issues including incidents, accidents and environmental occurrences in a professional and efficient manner informing the appropriate parties in the correct timescales in accordance with Company procedures.
• Communicating and co-ordinating with our on-site colleagues, escalating issues as necessary to on-call managers and our maintenance department on all issues affecting operational shift performance.
• Ensuring all activities are undertaken in accordance with policies, procedures, and safety rules.
• Working closely with our customers, stakeholders and service providers who support our activities.
• Producing and distributing accurate, brief, concise operational updates and communicating clear handovers.
• Attending all required training for the role and continuing training throughout your employment.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At Colas Rail UK, we are committed to building a diverse, inclusive and authentic workplace for everyone, so if you are excited about this role but your background or experience doesn't meet the description exactly, we would encourage you to apply anyway. You might be just who we are looking for.

Person Specification

We value the behaviours, attitudes and skills which will help you to develop and excel in this exciting, challenging role.

We are looking for someone who:

• Has experience and confidence in using computer systems to undertake processes, record and manage safety critical data.
• Is dynamic, driven, and professional and can perform duties safely on their own, using processes and procedures and without direct supervision.
• Is naturally inquisitive, with the ability to interpret a range of operational data and draw conclusions on the action to be taken in a safety critical environment.
• Has a positive, attitude and thrives in a busy and pressurised environment.
• Is a confident communicator both verbal and written, with excellent spelling and grammatical skills.
• Understands the UK Rail Infrastructure and has good geographical knowledge.
• Has previous experience working within a Control environment or Emergency Control Centre (Desirable)

What we Offer

A competitive salary dependent on capability (following training & authorisation)
272 hrs Annual Leave (Equivalent to 34 days inclusive of public holidays)
Industry leading Life Assurance
Healthcare Cash Plan
Wellbeing Employee Assistant Programme
Pension Scheme
Eye Care Vouchers
Long Service Award
Season Ticket Loan
Occupational Health Service

This is an exciting opportunity to build a career in the rail industry. We’d particularly encourage applications from women, or those from ethnic minority backgrounds who are currently underrepresented in our workforce.