Shipping Lead - Picker, PIT Certified

About the role

The Shipping Lead – Picker, PIT Certified coordinates daily picking activities to help ensure customer orders are picked accurately, safely, and on time. This working lead supports and guides Shipping Associates, helps prioritize work, and keeps orders moving through the shipping process. The role operates PIT equipment as needed and reinforces SWAG’s safety, quality, and operating procedures.

What you’ll do

• Coordinate daily picking assignments based on order priorities, shipping deadlines, staffing, and workload.
• Pick items accurately using the WMS, RF scanner, pick lists, or other established tools.
• Verify item numbers, quantities, locations, and order details before moving completed picks to the next step.
• Operate company-approved PIT equipment to retrieve, move, and stage inventory safely.
• Maintain a current company-required PIT certification and follow all equipment, pedestrian, and traffic safety procedures.
• Monitor picking progress and help resolve issues such as missing inventory, incorrect locations, damaged products, or scanner problems.
• Communicate order delays, inventory discrepancies, equipment concerns, and workflow needs to the Shipping Lead or supervisor.
• Provide work direction and on-the-job support to Shipping Associates; demonstrate standard work and reinforce expectations.
• Help maintain an organized picking and staging area, including returning equipment and supplies to designated locations.
• Follow company procedures for handling, staging, and protecting products.
• Report safety hazards, near misses, damaged goods, and process concerns promptly.
• Perform other related duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Previous warehouse, order-picking, or distribution experience required; lead experience preferred.
• Current PIT certification, or ability to complete company-required PIT training and certification before operating equipment.
• Experience operating the types of PIT equipment used at the assigned facility preferred.
• Basic computer and RF scanner skills; WMS or NetSuite experience is a plus.
• Ability to read and follow order information, item numbers, safety instructions, and written procedures.
• Strong attention to detail, organization, communication, and problem-solving skills.
• Ability to provide clear work direction and support a team in a fast-paced environment.
• Ability to meet established attendance, safety, quality, and productivity expectations.

Physical demands

This position requires standing, walking, bending, reaching, and moving throughout the distribution center for extended periods. The employee must be able to lift, carry, push, or pull products and materials within the limits established by company safety procedures. The role requires operating PIT equipment, using an RF scanner or computer, and working around moving equipment and warehouse traffic. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Success measures

• Picking accuracy: Orders are picked and verified according to established WMS and order requirements.
• Productivity and timeliness: Assigned picking work is completed in line with facility expectations and shipping cutoffs.
• Safe PIT operation: Equipment is operated only when authorized, using required safety practices; hazards and equipment concerns are reported promptly.
• Team coordination: Work priorities and assignments are communicated clearly, and picking flow is adjusted as order volume or staffing changes.
• Issue resolution and quality: Inventory discrepancies, damaged items, and recurring picking errors are identified, documented, and escalated promptly.
• Work area standards: Picking and staging areas remain organized, with equipment, products, and supplies handled according to established procedures.

Accommodation
SWAG is committed to providing reasonable accommodations to qualified individuals with disabilities during the application process and in performing the essential functions of the job. Applicants or employees who need an accommodation may contact Human Resources to discuss their needs.