Site Reliability Engineer (Client Platform)

• Focus on building scalable, automated solutions that ensure seamless deployments, security configurations, and efficient operational workflows for our end-users
• Own, administer, and optimize MDM platforms (Fleet DM, Intune, Workspace ONE) to enforce configuration and drive self-healing by writing OS-level scripts and lightweight tools that resolve recurring user-impacting issues (disk pressure, certificate expiry, drift, broken agents) at the source instead of via tickets
• Proactive Response. We want to gather telemetry data and analytics to develop an understanding of device lifecycles. We want to prevent end-user disruption by understanding when and how to act
• Partner with Security, IT, and Infrastructure to translate compliance requirements (CMMC) into enforceable, code-managed baselines
• Build dashboards and alerts that measure end-user experience as an SLO, not a helpdesk metric

Benefits

• Relocation stipend if you’re moving from outside of LA
• 100% coverage of platinum medical, dental, vision, and life insurance plans for employees
  401k
• Flexible vacation policy

• Scalability. Hands-on experience with Infrastructure as Code (IaC) and configuration management: Ansible and Terraform (or equivalents like Chef, Salt, Puppet, Pulumi)
• Ownership. You treat the fleet as a product, take incidents personally, and close the loop with automation rather than a runbook. Strong scripting in Python, Bash, and PowerShell
• Device Management. Working knowledge of at least one major MDM (Fleet DM, Intune, Jamf, Workspace ONE) and its API surface
• Security Remediation. Practical experience with patch management, vulnerability remediation, and endpoint hardening on both macOS and Windows
• Strong computer science fundamentals. You can reason about systems from the operating system up, demonstrating durable and sustainable solutions
• Experience building self-healing or auto-remediation platforms (remote actions, osquery + response, custom agents). Exposure to OT (Operational Technology) systems
• Comfort operating in an SRE culture: SLOs, error budgets, and blameless postmortems applied to the end-user experience