Site Reliability Engineer (Contract, Rotation-Based)
Description
About Invisible
Invisible is an Applied AI research company closing the gap between frontier models and the enterprise. We provide the platform infrastructure that makes AI work in production at scale: unify fragmented data, map complex processes, orchestrate and evaluate agents, and stand up hyper-personalized workflow applications fast for companies like Grubhub, Alliance Global, and Thomson Reuters. Where models fall short, we build RL environments and data to fix them. The result: a virtuous cycle between enterprise deployment and model training.
Recognized as Best Predictive Analytics Platform of the Year at the 2026 AI Breakthrough Awards, Invisible makes AI work.
About The Role
We're looking for Site Reliability Engineers to join a 24/7 incident response rotation supporting a production platform used by one of our key clients. You'll be a first responder for critical incidents — triaging and stabilizing issues at the infrastructure level, working from logs to place a failure to its component, and escalating to the platform team when an issue goes beyond infrastructure-level diagnosis.
We're hiring across a level range. At minimum, you'll own first response: fast, calm triage under time pressure, and good judgment about when to escalate versus resolve. For candidates operating at a more senior level, the role grows to include hardening the systems you're responding to, driving scaling and capacity work, and proposing structural improvements — so the same incidents happen less often over time.
What You’ll Do
- Serve as first responder for production incidents, triaging and stabilizing at the infrastructure level within defined response SLAs (P1/P2 severity)
- Diagnose issues primarily from system logs — Kubernetes, RabbitMQ, and Postgres — to place a failure to the right component before escalating
- Distinguish infrastructure-level failures from application/business-logic failures — for infrastructure-level issues, identify the fix and submit the change yourself; escalate application/business-logic issues to the platform team with clear context
- Participate in an on-call rotation, including off-hours coverage
- Communicate incident status clearly to stakeholders during active incidents, and hand off cleanly to the team that owns resolution
What We Need
- Solid hands-on experience with Kubernetes, RabbitMQ, and PostgreSQL in an enterprise setting, ideally within Financial Services
- Strong working knowledge of Azure; familiarity with GCP or AWS is a plus
- Comfort diagnosing an unfamiliar system primarily from its logs rather than its source — this matters more than deep expertise in any one tool
- Experience troubleshooting production systems under time pressure, with sound judgment about severity and escalation
- Clear, calm communication during live incidents
Engagement Type & Schedule
This is a contractor role structured around a coverage rotation rather than a standard full-time schedule. The commitment breaks down as:
- 10+ hours per week during regular business hours
- Rotational weekend coverage: 8 hours on Saturday and 8 hours on Sunday, every other weekend
- ~72+ hours per month total, combining weekday and rotational weekend coverage
*Please note: this role is an hourly, contract-based position and is not eligible for bonus or equity compensation*
Bonus and equity is included in all full-time, non commission offers. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.
You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living.
What It's Like to Work at Invisible:
At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.
We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.
Country Hiring Guidelines:
Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.
AI Interviewing Guidelines:
Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we've outlined expectations for using it ethically throughout your interview journey. Click here to learn more about how we use AI and our guidelines for candidates.
Accessibility Statement:
We are committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to participate in the application or interview process, please submit your request using our accommodation request form. A member of our team will follow up to support your request.
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Skills
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Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
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- This is a contract role structured around a coverage rotation: 10+ hours per week during regular business hours, plus 8-hour weekend shifts (Saturday & Sunday) every other weekend — roughly 72+ hours per month total. Are you able to commit to this schedule and contract structure?
- This position is available in multiple locations. Please indicate which location(s) you would be interested in working from (Select all that apply):
- Will you now or in the future require Invisible to commence (“sponsor”) an immigration case in order to employ you (for example: H-1B, EU Blue Card or other employment-based immigration case)? This is sometimes called “sponsorship” for an employment-based visa status.
- I confirm that all information I submit in my application and during the hiring process is true and accurate to the best of my knowledge. I understand that if any information is found to be false, misleading, or incomplete, Invisible may withdraw or rescind any offer of employment.