Site Reliability Engineer

• This is not a “keep the lights on” SRE role
• As our first or early SRE hire you will be building the reliability engineering function at Forward — defining how we think about availability, observability, incident response, and operational excellence across a complex, distributed SaaS platform
• You will work closely with engineering, infrastructure, and product to ensure our platform meets the reliability bar our enterprise customers demand
• Define and drive SRE practices from the ground up — SLOs, SLIs, error budgets, and the frameworks the engineering org will actually use
• Drive the reliability and operational excellence of the Forward SaaS platform
• Build and maintain observability infrastructure — logging, metrics, tracing, and alerting — so the team always knows what’s happening before customers do
• Lead incident response: on-call rotations, runbooks, post-mortems, and the follow-through to make sure the same incident doesn’t happen twice
• Partner with engineering teams to embed reliability thinking into the SDLC — capacity planning, load testing, chaos engineering, and production readiness reviews
• Help define and build the SRE team as the company scales — this is a foundational hire with a path to leadership

Benefits

• We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals.
• Every team member receives a compensation package that includes equity, so we can grow together.
• We offer top-grade insurance, with medical, dental, and vision benefits for you and your family.
• Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager.

• If you thrive in environments where you’re handed a problem rather than a playbook this role is for you
• Track record of owning and improving incident response processes including blameless post-mortems and SLO-driven reliability improvements
• Hands-on experience with Kubernetes and container orchestration in production environments
• 6+ years of experience in site reliability engineering, DevOps, or infrastructure engineering in a SaaS or cloud environment
• Experience with cloud platforms — AWS, GCP, or Azure — including infrastructure as code (Terraform, Ansible, or equivalent)
• Proven experience building or significantly maturing an SRE function — not just operating within one someone else built
• Strong fundamentals in networking — TCP/IP, DNS, routing, switching, firewalls, and load balancing. Experience with network management or observability platforms is a significant plus
• Deep proficiency with observability tooling — Prometheus, Grafana, Datadog, Splunk, or similar
• Strong scripting and automation skills in Python, Bash, or similar
• Ability to communicate clearly with both engineering teams and non-technical stakeholders — you can explain an outage to a customer-facing team without jargon and explain an SLO to an executive without losing them
• Experience supporting enterprise or federal government customers with high availability requirements
• Experience in a foundational or early SRE hire capacity at a growth stage company