Site Reliability Engineer
Summary
Sur is hiring a Site Reliability Engineer to maintain the reliability, performance, and security of its SaaS platform. The role involves managing hybrid infrastructure across Windows and Linux environments, improving observability, automating infrastructure with Terraform and Ansible, and supporting cloud-native services on AWS and containers.
We are seeking a proactive Site Reliability Engineer (SRE) to keep a secure SaaS platform fast, reliable, and continuously improving. You will support a hybrid technology stack spanning Windows-based applications (.NET, IIS, SQL Server) and cloud-native infrastructure (AWS, containers, Kubernetes, and Terraform).
This is a hands-on role for someone who takes ownership of production reliability, enjoys investigating complex failures, and independently identifies opportunities to improve systems. Prior Windows or SQL Server experience is not required if you bring strong infrastructure and relational database fundamentals and can learn unfamiliar technologies independently.
Responsibilities
- Own availability, reliability, and performance of core backend infrastructure across Windows and Linux environments.
- Improve observability using Kibana, CloudWatch, centralized logging, and custom telemetry; identify monitoring gaps before incidents occur.
- Build, maintain, and improve CI/CD pipelines and infrastructure as code using Terraform and Ansible.
- Learn and operate production Windows environments, including .NET Framework/.NET Core applications hosted on IIS.
- Learn and support SQL Server, including AlwaysOn and Service Broker, alongside PostgreSQL and Aurora.
- Operate cloud-native services and workloads across AWS Lambda, DynamoDB, Redshift, OpenStack, and containers.
- Participate in an on-call rotation, troubleshoot incidents, and contribute to effective postmortems and preventive actions.
- Partner with engineering teams to improve deployment safety, system resilience, and operational processes.
- Proactively identify problems, automate repetitive work, and drive improvements without waiting for direction.
Requirements
- 5+ years of hands-on SRE, DevOps, or WebOps experience supporting production SaaS systems.
- Strong practical experience with Terraform and Ansible for infrastructure management.
- AWS operations experience, including Lambda, DynamoDB, CloudWatch, and IAM.
- Strong relational database fundamentals (PostgreSQL, MySQL, or similar), including query tuning, replication, backups, recovery, and high availability.
- Experience operating and debugging containerized and distributed systems in production.
- Strong Linux systems administration skills.
- Ability to script and automate with Python, Bash, or PowerShell (PowerShell can be learned on the job).
- Experience building and maintaining CI/CD pipelines.
- Familiarity with Redis, Kibana, Elasticsearch, and centralized logging.
- Excellent incident response, troubleshooting, and communication skills.
- Demonstrated ownership, curiosity, self-directed learning, and a record of proactively improving systems.
- Availability to work US business hours and participate in an on-call rotation.
Preferred
- Experience with Windows Server, IIS, and .NET applications.
- SQL Server experience, particularly AlwaysOn and Service Broker.
- Personal technology projects, home labs, open-source contributions, or tools built independently.
- Willingness to build deep familiarity with the Windows and SQL Server stack through independent learning and hands-on practice during the first six months.
Benefits
- Salary: $5,000 to $6,000 USD per month
- PTO: Unlimited
- Setup: Fully Remote
Skills
- Ansible
- Aurora
- AWS
- Bash
- CI/CD
- Cloud
- Cloud Native
- CloudWatch
- DevOps
- Distributed Systems
- Docker
- .NET
- DynamoDB
- Elasticsearch
- IAM
- Iis
- Infrastructure as Code
- Kibana
- Kubernetes
- Lambda
- Linux
- MySQL
- Observability
- OpenStack
- PostgreSQL
- PowerShell
- Python
- RDBMS
- Redis
- Redshift
- SaaS
- SQL
- SQL Server
- SRE
- System Administration
- Terraform
- Windows Server
As published by workable · 6 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (2)
- What is your desired salary for this job (USD)?
- Please record a 2 sentence audio telling us why you are a good fit for the role. You can use the following link and paste it below: https://www.speakpipe.com/voice-recorder
Written answers (4)
- 1. How many years of hands-on experience do you have in SRE, DevOps, or WebOps supporting production SaaS environments?
- 2. Describe your hands-on experience with AWS, Terraform, and Ansible. Which AWS services have you managed in production, and what infrastructure have you automated?
- 3. Tell us about a production incident you personally resolved involving a relational database (PostgreSQL, MySQL, SQL Server, or similar). What was the issue, and how did you resolve it?
- 4. Describe your experience managing Linux servers, containerized applications, CI/CD pipelines, and production monitoring. Which tools have you used, and what were your responsibilities?