Site Supervisor (Residential Program/Group Home Setting) - Multiple Locations

Site Supervisor (Program Manager/Group Home Manager)

Location(s): Lebanon, CT; Shelton, CT; Bloomfield, CT; Burlington, CT; Thomaston, CT

Weekly Hours: 40 (On-Call Availability Required)
Weekly Schedule: Monday-Friday 8:00 AM - 4:00 PM (Flexibility Required)
Compensation: $65,000/yr
Full-Time | Non-Union Position | Exempt

About the Role

We're seeking an experienced, compassionate, and mission driven Site Supervisor to oversee the day-to-day operations of one of our residential locations. In this leadership role, you'll provide operational oversight, staff supervision, regulatory compliance management, and person-centered support coordination while fostering a positive environment for both the individuals we serve and the employees who support them.

Responsibilities

Lead Residential Program Operations

Oversee daily operations of an assigned residential location.
Ensure services are delivered in accordance with individual support plans and treatment goals.
Maintain a safe, clean, and welcoming home environment.
Monitor program performance, quality indicators, and census goals.
Provide direct support as needed to meet participant and operational needs.

Support Individuals Served

Advocate for the needs, rights, and goals of participants.
Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes

Ensure Health, Safety, and Compliance

Monitor participant health needs in partnership with nursing staff.
Coordinate medical, dental, psychiatric, and specialty appointments.
Ensure adequate medication supplies and medication administration compliance.
Maintain preparedness for emergencies, including fire drills and evacuation procedures.
Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
Prepare for licensing reviews, audits, inspections, and certification activities.

Lead and Develop Staff

Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
Coordinate staffing schedules and maintain required staffing ratios.
Assist with recruitment, interviewing, onboarding, and employee development.
Conduct regular supervision meetings and annual performance evaluations.
Ensure staff training, certifications, and professional development requirements are maintained.

Manage Resources and Finances

Monitor program budgets and participant funds.
Ensure proper purchasing, inventory management, and financial recordkeeping.
Oversee household supplies, food inventories, and equipment needs.
Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.

Build Strong Relationships

Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
Foster teamwork, employee engagement, and positive employee relations.
Represent Oak Hill professionally in the community and with external stakeholders.

Qualifications
Bachelor's degree in; Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
Minimum of three (3) years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD).
Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
Valid driver's license and ability to meet Oak Hill driving requirements.
Successful completion and clearance through required background screenings and pre-employment requirements.
Obtain and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
Availability to respond to program emergencies as required.
Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.

Required Skills
Experience managing residential services for individuals with intellectual and developmental disabilities.
Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
Experience with person-centered planning and behavioral support programs.
Previous experience supervising multidisciplinary teams.
Experience managing budgets, staffing schedules, and program operations

Ideal Candidate
Leads Through Service:
You support your team by coaching, mentoring, and creating an environment where employees can succeed while providing exceptional care.
Stays Organized and Accountable:
You manage competing priorities effectively, maintain compliance in a highly regulated environment, and ensure operational excellence.
Build Meaningful Relationships:
You communicate effectively with participants, families, employees, healthcare professionals, state agencies, and community partners.
Solves Problems with Confidence:
You use sound judgment, remain calm under pressure, and make thoughtful decisions that prioritize participant well-being and program success.
Believes in Person-Centered Services:
You are passionate about helping people achieve greater independence, dignity, and quality of life

Why Join Oak Hill?
For more than 130 years, Oak Hill has empowered people with disabilities to live, learn, work, and thrive. As Connecticut's largest private provider of services for people with disabilities, we are committed to building communities where everyone has opportunities to succeed.

When You Join Oak Hill, You'll Enjoy:
Competitive salary and leadership development opportunities.
Generous paid time off, including vacation, sick, personal, and holiday time.
Affordable medical, dental, and vision insurance.
403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
Employer-paid long-term disability insurance.
Life insurance options, including employer-paid coverage.
Tuition reimbursement and professional development opportunities.
Employee recognition and appreciation programs.
Opportunities for advancement within a mission-driven organization.
The ability to make a meaningful difference in the lives of others every day.

Additional Requirements

Ability to participate in an on-call rotation and respond to program emergencies as required.
Ability to complete and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed

Join Oak Hill and make a meaningful difference every day