SLOT TECH MANAGER

Position Summary

The Slot Technician Manager is responsible for the overall leadership and performance of the Slot Technical Operations Department. This position oversees slot machine maintenance, repairs, installations, conversions, inventory management, and regulatory compliance while developing team members, managing vendor relationships, and ensuring operational excellence. The Slot Technician Manager promotes a culture of teamwork, accountability, guest service, and continuous improvement to maximize machine uptime and department performance.

Essential Duties and Responsibilities:

• Manage the daily operations of the Slot Technical Department.
• Recruit, train, supervise, coach, and evaluate Lead Slot Technicians and Slot Technicians.
• Develop and manage department schedules to ensure adequate staffing and floor coverage.
• Oversee preventative maintenance programs and repair processes for all slot machines and related equipment.
• Ensure maximum machine uptime through effective troubleshooting, resource allocation, and operational planning.
• Manage inventory levels and procure parts, tools, and equipment necessary to support slot operations.
• Execute slot machine installations, conversions, upgrades, relocations, and removals.
• Develop and deliver technical training programs to support employee growth and succession planning.
• Analyze machine performance and operational reports to identify trends and improvement opportunities.
• Ensure compliance with all gaming regulations, internal controls, company policies, and safety standards.
• Establish and maintain professional relationships with vendors and regulatory agencies.
• Collaborate with Operations, Marketing, IT, Compliance, and Finance departments to achieve organizational goals.
• Foster a positive, collaborative, and high-performing team environment through leadership, coaching, and mentorship.
• Identify and develop future leaders within the department.
• Perform other duties as assigned.