Social Account Manager

Job Title: Account Manager (Social)

Location: London

Mandatory office days: Tuesday, Wednesday, Thursday with two work-from-home days on Monday and Friday.

Reports to: Account Director

Department: Client Services

Welcome to NewGen

We’re a global social and creator agency that exists to make brands iconic, standing at the forefront of culture, creators and community.

Founded by our 30 under 30 co-founders, NewGen is an independent agency working with some of the world’s biggest brands including Pepsi, Samsung, SEGA and Cash App.

Privately owned and built to challenge the big networks and stale traditional agencies, we move fast and believe fresh ideas with the right culture capital can compete with anyone.

We’re setting the standards for the world’s most exciting brands and creators, so if you want to be part of something bigger and more ambitious than just another agency, this is the place to be.

The Role

We’re looking for a proactive and socially native Account Manager who can confidently run day-to-day client relationships while ensuring campaigns are delivered to the highest standard.

You will sit at the centre of your accounts, coordinating teams, managing delivery and ensuring projects move at pace. You bring organisation, clarity and strong communication. You understand how social-first thinking translates into effective campaigns and great client partnerships.

You are both highly organised and culturally plugged in. You take ownership of your work, support your team and help ensure that every piece of work delivered by NewGen meets our standards.

Manage Day-to-Day Client Relationships:

• Act as primary day-to-day contact for clients across your accounts
• Build strong working relationships with marketing stakeholders
• Ensure clear communication between client teams and internal teams
• Support proactive thinking and bring ideas to client conversations
  

Drive Delivery Excellence:

• Manage campaign delivery from brief through to wrap
• Keep timelines, scopes and budgets organised and on track
• Coordinate internal teams across creative, influencer, strategy and production
• Ensure deliverables meet quality standards before reaching clients

Social Management:

• Translate social trends and formats into content ideas
• Ownership of inbound and outbound community management
• Ownership of content analysis and social reporting

Support Commercial Performance:

• Track project budgets and ensure work stays within scope
• Support forecasting and project tracking across accounts
• Identify opportunities to grow accounts through additional workstreams
• Support Account Directors in SOW development and commercial planning

Elevate Strategic Output:

• Work closely with Strategy and Creative teams to ensure work is socially native
• Ensure campaign outputs align with client objectives
• Support performance reporting and campaign analysis
• Help translate insights into actionable recommendations for clients

Support and Develop Junior Team Members:

• Help mentor and support Account Executives
• Provide guidance on delivery, organisation and client communication
• Contribute to a positive, collaborative team culture
• Ensure best practices are followed across projects

Champion Collaboration:

• Work closely with influencer, creative, production and data teams
• Ensure a smooth workflow across disciplines
• Contribute to internal improvements and agency initiatives
  

Social First x Brand Impact:

Being socially native is at the heart of everything we do at NewGen. We’re not an advertising agency. We live and breathe culture, constantly plugged into the trends, conversations and creators shaping the world.

To succeed here, you need a strong understanding of social platforms, creator culture and how ideas translate into engaging content. You should have an instinct for what resonates online and how to deliver campaigns that feel authentic and culturally relevant.

It’s ok to be chronically online.

What You’ll Bring

• 3–4 years’ experience in social creative or integrated agency roles
• Experience managing campaigns or workstreams across social platforms
• Strong organisational and project management skills
• Strong understanding of social platforms, creator culture, internet trends, formats and creator ecosystems
• Experience coordinating internal teams and campaign delivery
• Confident communication and stakeholder management skills
• Ability to translate creative ideas into clear deliverables and campaign outputs

Working with clients across EMEA, fluency in a second language (French, Spanish and German in particular) would be a real bonus but not essential.

Why NewGen

Our people are the foundation of our business, so we believe in bringing benefits that actually make a difference. Here’s what the perks at NewGen are like:

• 20 days holiday per year, including bank holidays and a NewGen reset policy that entitles an additional 10 holiday days off per year (post probation)
• Additional birthday day off
• Christmas closure period
• Ben Allowance - Subsidised bespoke benefits package giving you access to benefits you want (Childcare, enhanced pension, healthcare, gym, Netflix, Deliveroo - you name it, it's on there)
• Access to private healthcare Post probation, you'll have access to private healthcare, inclusive of dental, vision and medical.
• Enhanced Maternity & Paternity policy and enhanced policies for same sex and non-binary couples
• Enhanced compassionate leave so you can genuinely take the time you need during difficult times
• Flexible working hours - earlier start for an earlier finish or a later start for a later finish. We want you to work in a way that works best for you and your lifestyle
• AI Budget - £30 a month to spend on AI to support your role
• Company summer and winter social gatherings and away days to bring together our global agency
• Community days - we give you time off to go support a cause you believe in!
• Culture - Enjoy perks such as a fully stocked kitchen, happy hour, monthly vibes and team bonding activities, all alongside an incredible team of people!
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NewGen is committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We're committed to making our recruitment process accessible. If you need any reasonable adjustments at any stage of the application or interview process, please let us know and we'll be happy to help.