Social Media & Operations Assistant (Job ID: DUSSAM1R)

🌟 Exciting Remote Opportunity! We're Hiring a Social Media & Operations Assistant! 🌟

Are you a creative, highly organized self-starter who excels at producing high-converting short-form video content and streamlining backend operations? We are seeking a full-time Social Media & Operations Assistant based in LATAM or South Africa to take full ownership of social media execution, lead tracking, and operational priorities for a premier, BBB A+ rated Florida home services provider!

🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗

🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

📋 Job Details at a Glance

• Job Title: Social Media & Operations Assistant

• Job ID: DUSSAM1R

• Industry: Home Services (Residential & Commercial Exterior Improvement / Water Management Systems)

• Location: LATAM / South Africa

• Job Status: Full Time

• Work Schedule: Monday to Friday, 8:30 AM to 4:30 PM (EST)

• Salary: $1,300 – $1,500 USD / month 💰

• Target Start Date: ASAP 🚀

ℹ️ NOTE: You will not be handling high-volume front-line phone calls (inbound calls are managed by an AI assistant and in-house staff). Your main focus is creative content production, backend workflows, and proactively managing the owner's operational priorities.

🏢 About the Client

Our client is a premier, locally owned, and BBB A+ rated exterior home services and water management company based in North Florida, specializing in custom seamless gutter installations, premium micro-mesh leaf protection, repairs, and professional maintenance. Built around delivering the "MVP Treatment," the company is renowned for top-tier communication, durable workmanship, and exceptional neighborhood reliability.

💼 About the Role

We are looking for a true team member and proactive operational partner—not a passive task-taker. Your #1 priority will be creative social media management and content production (turning raw field footage into scroll-stopping marketing assets). In parallel, you will manage backend CRM records in Jobber, track lead follow-ups, organize administrative documentation, and proactively hold the business owner accountable to key deadlines.

🎯 Key Responsibilities

• 🎨 Creative Social Media Management (Primary Focus): Script, edit, and produce engaging short-form videos and static graphics using CapCut and Canva from raw job site footage; build and maintain a rolling content calendar; deploy real-time weather-triggered marketing (e.g., storm campaigns); and handle community engagement (DMs, comments).

• 🗓️ Backend Operations & Lead Tracking: Organize client records, track unreached leads, and maintain data integrity in the Jobber CRM; coordinate operational logistics such as Certificates of Insurance (COIs); and leverage existing company SOPs.

• 📈 Proactive Upward Management: Monitor the business owner’s workload, help prioritize what needs immediate attention, and confidently drive accountability on approvals and pending deliverables.

✅ Qualifications & Skills

⭐ Core Requirements:

• Experience: 2–3+ years of proven experience in social media management, short-form video editing, or digital executive assistance.

• Creative Software Mastery: Advanced proficiency with Canva and CapCut (or professional-grade equivalent suites). A portfolio of past video/design work is required.

• Communication & Cultural Fluency: Fluent, accent-neutral English (C1 level) with a strong grasp of American consumer culture, idioms, and service market dynamics.

• Work Style: Assertive, confident, and proactive with the ability to manage upward and solve problems independently without micromanagement.

🌟 Preferred Pluses:

• Prior experience supporting U.S.-based home services, construction, or blue-collar trades.

• Familiarity with Jobber CRM (or comparable field service software like ServiceTitan or Housecall Pro).

• Native or professional Spanish proficiency is a welcome bonus.

🚀 Submit your application today and take the first step toward your next great opportunity!

🌎 LATAM Candidates: Don't forget to join our exclusive Facebook community for more updates and remote opportunities specifically for LATAM candidates: 🔗 Join our LATAM-Only Facebook Group Here!