Software Quality Assurance Analyst

***This position is open to candidates who currently reside in Michigan. Applications from individuals outside of Michigan will not be considered. *** **This position is fully remote; however, candidates must be available to attend in-person quarterly team meetings and company events.** **Join Our Team as a QA Software Analyst at Ninth Brain!** Competitive salary $60,000- $68,000 Are you ready to play a vital role in ensuring the quality and reliability of innovative software solutions? Ninth Brain is seeking a detail-oriented **QA Software Analyst** who is more than just a tester—they are a quality champion dedicated to enhancing our platform and delivering an exceptional user experience. As a **QA Software Analyst**, you will: **E** **nsure Software Excellence** – Identify, document, and track bugs while ensuring our platform meets the highest quality standards. **C** **ollaborate with Developers** – Work closely with our development team to understand features, troubleshoot issues, and improve product performance. **Conduct Thorough Testing** – Execute manual and automated test cases across various environments to validate functionality, usability, and security. **Drive Continuous Improvement** – Provide valuable feedback to refine processes, enhance efficiency, and ensure seamless user experiences. **Maintain Ninth Brain’s Standard** – Uphold our commitment to delivering a reliable, user-friendly, and innovative platform. If you have a passion for quality assurance, an eye for detail, and a commitment to delivering outstanding software solutions, we’d love to have you on board! Join us and be a key part of a company that values precision, collaboration, and continuous improvement. **Primary Responsibilities:** - **Quality Assurance & Testing:** Develop and execute comprehensive test plans, test cases, and test scripts to identify defects and ensure that our software meets all quality standards. - **Collaboration:** Work closely with Project Managers, Developers, and Designers to understand project requirements, provide feedback, and ensure smooth integration of new features. - **Problem Solving:** Identify, document, track software defects, and work with the defect, and work with the development team to troubleshoot and resolve issues promptly. - **Process Improvement:** Continuously improve QA processes by incorporating industry's best practices and emerging trends in software testing. - **Reporting:** Provide detailed and clear reports on testing outcomes, including bug severity and potential impact, to facilitate informed decision-making. - **Client Focus:** Ensure that the final product aligns with client expectations and enhances overall user experience. **What's required...** - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) - 2-4 years of experience in software testing or quality assurance - 6 + months of experience working remotely - Strong knowledge or QA methodologies and testing types - Experience gathering requirements from stakeholders to define clear testing objectives - Proficiency in debugging techniques to troubleshooting issues effectively - Familiarity with Agile methodologies - Experience with testing in the .NET framework - Understanding of DevOps practices and their role in the software development lifecycle - Detail-oriented with a passion for improving product quality - Strong problem-solving skills and a collaborative mindset - Excellent analytical and communication skills - Ability to work effectively in a fast-paced, team-oriented environment - Self-motivated, results-driven, and able to perform well under pressure **Even better, if you have..** - Certified Software Tester or Quality Engineer Certificate - Proficiency with Jira Platform - Experience in the EMS Industry - Experience with API testing tool (e.g. Postman, Hoppscotch) - Hands-on experience with test automation tool (e.g. Playwright) **Does this sounds like you? Apply today!** **What you'll get...** - Medical, dental, and vision coverage - 401(k) retirement plan with company matching - Parental Leave - Disability Insurance - Group and Voluntary Life Insurance - A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO - Monthly stipend to offset phone and internet services for working remotely - Monday to Friday schedule except when traveling for tradeshows - Work from the comfort of your home office - Stay connected with the team via phone, Zoom chat, and scheduled meetings - Fun in-person company quarterly outings Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.