Solution Architect Salesforce

Context You will work within the M2C (Marketing to Contracting) cluster within the IT department that is responsible for developing solutions for the Marketing and Sales teams. As Salesforce Solution Architect you will be responsible for translating business and IT needs into functional specifications and technical solutions. Next to the Salesforce Marketing stack (such as DataCloud, Marketing Cloud and Personalisation) you will work within a wider landscape that includes the Salesforce Sales Service Cloud, CloudSense CPQ and legacy marketing and sales applications, ensuring coherent solutions across platform boundaries. We are in the middle of a transformation programme that is reshaping our marketing processes, solutions and organisation towards a low-touch, data-driven marketing approach. You will play a key role in this programme and help shape the roadmap to get there. Role and Responsibilities Solution Architecture Design You lead the functional analysis of epics and features, translating business requirements and processes into robust, simple solution designs. You champion a standard-first, configuration-led approach. You challenge requests for bespoke development and recommend custom code only where standard capabilities cannot meet an agreed business need, making the implications for cost, maintainability and future upgrades explicit. You estimate implementation costs and assess impacts on IT infrastructure and other applications in collaboration with implementation teams. Product Delivery Support You participate in squad and tribe agile ceremonies and support Product Owners in prioritising and managing the product backlog and creating user stories. You explain solution designs to development teams and guide them throughout the development cycle. You demonstrate platform capabilities to the user community and explain how they can address business needs. Platform Evolution Vendor Engagement You develop deep hands-on technical and functional knowledge of the platform. You monitor the platform roadmap and assess the business value of new and upcoming capabilities for Proximus. You stay connected with the vendor and platform community through conferences, webinars and workshops, and provide feedback to inform the platform’s evolution. Technical Leadership Reuse You provide technical leadership to Salesforce designers and implementation teams, guiding solution design and reviewing delivery quality, without direct line-management responsibility. You drive innovation by creating or identifying reusable components, tools and accelerators, and promoting their adoption during delivery. Operational Support You support the operations team during major incidents.