Solutions Consultant

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Solution Consultant will provide the specialist transport and logistics consultancy capability required to support Vigo’s new-business, cross-sell and customer-retention objectives.

Working alongside Sales, the role will lead consultative discovery, understand each customer’s operation and translate operational and commercial requirements into a clearly defined Vigo TMS or WMS solution. The role will develop and deliver relevant demonstrations, define expected business benefits and ensure that proposed solutions are deliverable before commercial commitment.

The postholder will also provide a structured handover into PSG and may support customer health checks or retention activity where specialist operational and solution input is required.

Key Responsibilities:

• Working with the Sales team to support new business and cross-sell opportunities through customer discovery, solution definition, demonstrations, presentations and supporting documentation.

• Delivering initial product capability demonstrations to customers and prospects, clearly showing the relevant capabilities of the Vigo TMS, WMS and associated solutions and their potential business value.

• Leading workshops and Business Discovery sessions with customers and prospects to gain a thorough understanding of their operation, business processes, requirements, challenges and desired outcomes.

• Translating customer operational and business requirements into a clearly defined and deliverable Vigo solution.

• Identifying and communicating solution gaps, dependencies, integration requirements, risks and assumptions before commercial commitment.

• Building and delivering customer-specific demonstrations of the proposed solution, demonstrating how the recommended approach addresses the agreed requirements and delivers business benefit.

• Supporting the Sales team with solution design, proposal development and scope definition, ensuring that commercial proposals accurately reflect the proposed solution and its dependencies.

• Working closely with PSG, Support, Product and Development to validate proposed solutions and ensure that customer requirements are understood and can be delivered and supported.

• Ensuring that presales requirements, discovery outputs, proposed solutions, assumptions and commitments are clearly documented and provide a structured handover into PSG and the wider business.

• Supporting customer health checks, cross-sell and retention activity where specialist transport, operational or solution knowledge is required.

• Working closely with Product teams to maintain an up-to-date understanding of product capability and incorporate appropriate new functionality into customer demonstrations.

• Maintaining and enhancing Vigo demonstration environments, scenarios and data sets so that demonstrations credibly represent real transport and warehousing operations.

• Providing customer, market and competitor insight to Sales and Product based on discovery activity, customer requirements and sales opportunities.

Skills, Knowledge and Experience:

Essential

• Strong practical knowledge of UK transport, haulage, distribution or warehousing operations, gained in an operational, consultancy or transport-technology role.
• Ability to understand an operator’s end-to-end processes and identify how TMS or WMS technology can improve service, control, efficiency and commercial performance.
• Experience leading detailed customer discovery and translating operational requirements into a defined software solution.
• Ability to challenge requirements constructively and distinguish between standard functionality, configuration, process change, integration and product-development needs.
• Ability to present and demonstrate solutions credibly to operational users, senior managers and executive decisionmakers.
• Commercial awareness, including understanding the implications of scope, commitments, dependencies and solution gaps.

Desirable

• A good working knowledge of the Vigo portfolio product set.
• Knowledge and experience of Vigo core markets
• Previous pre-sales experience

This role will involve travel and therefore a valid driving licence is essential.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

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