Solutions Consultant - Icelandic and English

Looking for Icelandic and English speaking jobs in Sofia, Bulgaria? We are hiring solutions consultants to join a multilingual team supporting an international client. In this role you will help customers get the most out of digital products with clear, non-technical guidance. Fluency in Icelandic and English is essential, and your language skills will be used every day.

Key responsibilities:

• Guide customers through non-technical troubleshooting for apps, payments and services.
• Explain features, settings and account options in simple language.
• Handle customer questions by phone, email and chat.
• Document solutions clearly so they can be reused by the team.
• Meet quality and resolution targets.

Requirements:

• Fluent level in Icelandic and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.
• Relocation support is available for candidates moving to Bulgaria.

Location and working arrangement: This is an on-site position based in Sofia. Working hours: 11:30 - 20:00 Monday - Sunday.

How to apply: submit your application for this role through this posting. Our recruitment team will contact shortlisted candidates to explain the selection steps and answer your questions.