Splash Shack Customer Service Associate/ Slide Attendant

Job Position Summary:

Splash Shack is looking for outgoing, fun, charismatic and engaging additions to join our team! At Splash Shack, you will have an opportunity to work in a unique facility where our priority is to entertain our customers and create a memorable experience for our guest in a safe environment! Pay starts at $10.50/hr and increases to $11/hr after passing required CPR/1st Aid/AED training. (earn $13+up with current Lifeguard certification & experience) Can earn $12.50/hr if you have WEEKDAY/DAYTIME availability!! Plus TIP SHARE!

Job Description:

- Provide high level customer service to each of our guests

- Ability to talk to guests and create relationships with them that encourage them to come back again.

- Maintain a safe environment for our guests.

- Waiting on and Serving guests that walk in and plan events

- Greet event groups and walk in guests and assist them with the check in process

- Help our guests to create fun memories that will last a lifetime

- Work a cash register

- Upsell products and services

- Assist guests in going down water slides

- Answer phones and assist customers as needed

- Maintain a clean facility

Lifeguard & slide attendant Duties:

• Engage and enforce company structure and slide safety protocols
• Enforce all facility policies, rules and regulations.
• Maintain constant surveillance of patrons in the facility.
• Recognize and respond quickly and effectively in emergencies.
• Provide emergency care and treatment as required until the arrival of emergency medical services.
• Participate in regular in-service training sessions.
• Present a professional appearance AND attitude at all times.
• Maintain a high standard of customer care.
• Attend ALL scheduled shifts.
• Maintain awareness and emergency preparedness levels through protocol and skill audits.
• Report to facility/safety managers.
• Employees will be working in an indoor environment and are expected to understand their role in both emergency and non-emergency scenarios. Working closely with young children, employees will also have to facilitate a fun environment in a safe, responsible and respectful manner.
• Thorough knowledge and application of lifeguarding surveillance and rescue techniques, employees must be able to promote safety first and facilitate a fun environment second.
• Employees must be able to understand facility characteristics, rules, policies and procedures.
• Leadership and public relation skills are a must, as well as decision-making skills.

****Opportunities to grow within the company****