Sr. Business Operations Manager
Posted
Description
Job Summary
The Business Operations Manager supports the PMO Office by overseeing project governance, portfolio reporting, financial tracking, resource planning, and process improvement initiatives. The role ensures that projects are aligned with business objectives, delivered within agreed timelines and budgets, and supported through effective stakeholder management and operational controls. The position works closely with business units, technology teams, finance, and executive leadership to drive transparency, efficiency, and successful project outcomesDuties and Responsibilities
Lead PMO governance activities including project intake, prioritization, portfolio tracking, risk management, and compliance
with established project management standards and methodologies.
Manage project and portfolio reporting by preparing executive dashboards, tracking project health indicators, monitoring
milestones, budgets, dependencies, and providing actionable insights to leadership.
Partner with business units, project managers, and technology teams to support demand management, resource planning,
budgeting, financial analysis, and operational planning activities.
Drive continuous improvement initiatives by enhancing PMO processes, project controls, reporting frameworks,
documentation standards, and organizational project management maturity.
Key Performance Indicators (KPIs)
• Portfolio Reporting Accuracy & Timeliness – Executive reports and dashboards delivered accurately and on schedule.
• Project Governance Compliance – Adherence to PMO standards, stage gates, and documentation requirements.
• Budget & Financial Tracking Accuracy – Variance tracking and financial forecasts maintained within agreed thresholds.
• Stakeholder Satisfaction – Positive feedback from business and project stakeholders regarding PMO support services.
• Project Delivery Performance – Improvement in on-time delivery and successful completion of strategic initiatives.
• Process Improvement Implementation – Successful adoption of PMO process enhancements and operational efficiencies.
Technical Competencies and Skills
PPM, Project portfolio, Project Governance, PMO, Capacity Planning, Process ImprovementEducation, Trainings and Licenses Required
Business Admin, Finance, IT