Sr. Director, GES Implementation (HRO)

We are hiring a Sr. Director – GES Implementation (HRO Comprehensive Services).

In this Sr. Director - Implementation position, you will be responsible for directing the overall operation of the GES Implementation organization executing the processes and functions required to onboard new and existing clients to the ADP Comprehensive Services product suite.

As a Leader of Leaders, your primary responsibility will be to ensure the effective leadership and management of a team of 7 leaders in different ADP locations responsible for our Implementation Consultants, Project Managers, and Program Managers. This includes ensuring that all new clients are set up timely and accurately. Driving strong discipline around backlog management and forecasting. Maintaining strong partnerships with sales, cross business unit leadership, service, etc. Developing, finetuning, and implementing business policy changes to continually drive efficiency and competitive advantage.

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO: Responsibilities

Business Leadership

• Proactively manages risk by ensuring leaders are engaged in their assigned backlog, working directly with clients, associates, Sales, and Service partners, as needed, to drive successful client on-boarding and first year retention.
• Improves quality results by establishing and communicating key metrics, analyzing results, and re-designing processes accordingly to drive continued improvement.
• Works closely with Implementation leaders and Sales partners to respond to client escalations.
• Sets and applies standards supporting the organization's achievement of starts, no starts and NPS results.
• Responds to critical client survey results by reviewing with managers and associates to correct potential issues.
• Maintains the published average survey score for the fiscal year.
• Collects and monitors weekly/monthly reports to ensure management of the group's activities and highlights major milestones reached and/or obstacles encountered.
• Communicates and works closely with Sales, Service, outside partners, and division operation areas to ensure needs and expectations of overall Implementation function are met.
• Works with SLT to provide input, make recommendations, and monitor expenses for the department budget.
• Manages and controls applicable expenses and budgets.
• Works with Sales to forecast and secure business pipeline.
• Allocates capital resources based on associate, equipment, and business needs.

People Leadership

• Ensures associates and leaders have necessary training and support to be successful in their day-to-day job, and to take advantage of career growth opportunities.
• Leads, inspires, and ensures appropriate associate ownership and accountability.
• Maintenance of proper staffing levels, resource optimization, performance management, and employee relations.
• Drives associate engagement, mentoring talent/career development and succession planning.
• Encourages, recognizes, and rewards ongoing associate/leadership development.
• In the pursuit of ADP's Mission, Vision and Values, drives awareness and understanding of strategic goals/priorities to gain the commitment and alignment of an engaged workforce.
• Manages the HR issues for the group.
• Attract, hire, and retain top talented resources

Strategic Initiatives

• Identifies and executes continuous improvement opportunities targeted at enhancing the client experience, increasing productivity, and accelerating revenue.
• Leads across functions with Service, Client Success, Enablement, Specialty, Sales, Finance, and other cross-BU partners to identify opportunities and implement change throughout the organization.
• Proactively communicates strategies, roles, and responsibilities to the Implementation organization and to critical channel partners.
• Connects leaders to the priorities in order to successfully lead and implement change.
• Actively leads BPI/SIG initiatives locally and nationally as needed.
• Provides strategic direction and feedback to Implementation, Service, Client Success, Enablement, Specialty, Sales, Finance and other cross-BU partners and related Program Management Organizations around various strategic initiatives to improve the client experience, associate experience and build efficiencies for the business.

TO SUCCEED IN THIS ROLE: Requirements

• Travel 20-25%; could be up to 50% during peak times
• 12+ years of directly related experience in a client service or implementation environment
• Experience in matrix management and oversight of a highly professional or organization
• Ability to motivate, influence and lead others through a variety of deliverables
• Superior business acumen, communication, and business judgment
• Proven ability to assess performance, mentor and counsel associates is essential.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success