Sr. Manager-Contracting & Customer Relationship Management

The Senior Manager – Contracting & Customer Relationship Management plays a key leadership role within SSA Marine’s Commercial organization. This position is responsible for enabling disciplined contracting practices, effective customer performance management, and strong, long-term customer relationships across the Global Containers portfolio.

The role owns and advances core contracting and customer management processes, tools, and governance frameworks, ensuring alignment between contractual commitments, operational delivery, and commercial outcomes. Operating cross-functionally with Commercial, Operations, Legal, Finance, and IT, the Sr. Manager supports scalable execution, margin performance, and consistent commercial practices across the organization.

Essential Responsibilities:

Contract & Customer Performance Management

• Own frameworks, processes, and reporting that provide visibility into contract performance, customer commitments, and renewal milestones.
• Translate performance insights into inputs that support customer discussions, risk management, and margin improvement.

Contract Lifecycle Ownership & Governance

• Own the contract lifecycle operating model from execution through performance management and renewal support.
• Establish standards and governance to promote consistency, clarity, and appropriate risk management in contracting practices.
• Support leadership decision-making related to contract approvals, renewals, and complex or high-risk commercial matters.

Business Review & Customer Forums

• Lead the design and evolution of customer business review frameworks, including quarterly and annual reviews.
• Ensure customer forums integrate contract performance, operational outcomes, and customer priorities to drive effective dialogue and follow-through.

Technology & Process Enablement

• Serve as business owner for contract management platforms and related commercial tools.
• Partner cross-functionally to support adoption, data quality, and scalable integration into commercial workflows.

Cross-Functional Partnership & Capability Development

• Partner closely with Commercial, Operations, Legal, Finance, and IT teams to align contracting practices with operational realities and commercial objectives.
• Contribute to the ongoing development and maturation of contracting and customer relationship management capabilities across the organization.