SSVF Health Care Navigator (Case Manager-Veterans)

Help Veterans overcome barriers to care and build healthier futures.

Position Summary

At Talbert House, the SSVF Health Care Navigator plays a vital role in helping Veterans access the health care services and community resources they need to live healthier, more stable lives. This position connects Veterans with VA health care benefits or appropriate community-based health care services when VA care is not available to them.

Serving as a trusted advocate and resource expert, the Health Care Navigator helps Veterans navigate complex health care systems, overcome barriers to treatment, and connect with services that support their overall well-being. Through collaboration, compassionate care coordination, and strong community partnerships, this role ensures Veterans receive timely, equitable, and Veteran-centered support tailored to their individual needs.

Key Responsibilities

• Navigate Health Care Services: Help Veterans access VA health care benefits and community-based medical services, providing guidance and support throughout the process.
• Coordinate Comprehensive Care: Provide case management, care coordination, health education, consultation, and administrative support to help Veterans meet their health care needs.
• Build Strong Partnerships: Collaborate with Veterans’ primary care providers, interdisciplinary treatment teams, VA representatives, medical clinics, and community partners to promote coordinated care.
• Advocate for Veterans: Serve as a liaison between Talbert House, the VA, and community health care providers, helping Veterans with complex needs overcome barriers to accessing services and following treatment plans.
• Deliver Veteran-Centered Support: Promote timely, appropriate, equitable, and individualized care that respects each Veteran’s unique needs, circumstances, and goals.
• Develop Individualized Service Plans: Partner with Veterans and the treatment team to develop and implement service plans that address identified needs and support positive outcomes.
• Solve Problems and Improve Access: Identify gaps in care, navigate system challenges, and work collaboratively with Veterans and team members to develop practical solutions.
• Connect Veterans to Community Resources: Identify, evaluate, and coordinate community services, outreach opportunities, and referrals that support health, wellness, and stability.
• Monitor Progress and Communicate Effectively: Maintain accurate, timely, and comprehensive documentation; share relevant updates with treatment team members; and help evaluate the effectiveness of services and referrals.
• Participate in Team-Based Care: Attend treatment team meetings, contribute recommendations regarding client needs and status changes, and support coordinated service delivery.
• Maintain Professional and Regulatory Standards: Follow applicable agency policies, professional standards, confidentiality requirements, HIPAA regulations, and critical incident reporting procedures.
• Support Additional Program Needs: Provide transportation for clients when required and perform other duties as assigned.

Required Knowledge, Skills, and Abilities

The ideal candidate is compassionate, resourceful, organized, and committed to helping Veterans overcome barriers to health care. They bring strong problem-solving skills and the ability to build trusting relationships while navigating complex service systems.

Successful candidates will demonstrate:

• The ability to assess the effectiveness of resources and referrals and adjust service approaches to promote high-quality care and positive outcomes.
• The ability to work independently, exercise sound judgment, take initiative, and manage day-to-day responsibilities effectively.
• Strong organizational and time-management skills, including the ability to manage competing priorities and multiple tasks.
• Excellent verbal and written communication skills.
• The ability to establish positive working relationships with Veterans, colleagues, health care providers, and community partners from diverse backgrounds.
• Advanced problem-solving skills and the ability to identify barriers, evaluate options, and develop practical solutions.
• Proficiency with technology, including electronic service documentation systems.
• A commitment to teamwork, professional integrity, confidentiality, and Veteran-centered service.

Education and Experience Requirements

• A bachelor degree in social work or equivalent education and experience is preferred.
• At least two years of experience in health care, social services, or a related field.
• A valid driver’s license and current automobile insurance.

Essential Functions and Physical Demands

This position involves a combination of office-based work, community engagement, and transportation as required by assigned duties.

Positional Requirements

• Driving as required by job responsibilities.
• Occasional standing and walking.
• Occasional to frequent sitting.

Gross Mobility

• Rare climbing or crawling.
• Infrequent balancing, stooping, kneeling, or crouching.
• Frequent to constant reaching, handling, and fingering.

Sensory Requirements

• Rare tasting or smelling.
• Infrequent use of color vision.
• Occasional use of far visual acuity, depth perception, and field of vision.
• Frequent use of near and midrange visual acuity and visual accommodation.
• Frequent to constant talking.

Make a Meaningful Difference

As an SSVF Health Care Navigator at Talbert House, you will do more than connect Veterans to services—you will help them navigate complex systems, access essential care, and take meaningful steps toward improved health and stability. If you are passionate about advocacy, collaboration, and serving those who have served our country, this is an opportunity to put your skills to work where they matter most.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.